Designing for Service – Key Issues and New Directions – Features chapter by Professor Ian Gwilt
![Image by Bloomsbury - Designing for Service book](https://i0.wp.com/blogs.shu.ac.uk/c3riimpact/files/2017/03/GWILT-2017-03-Designing-for-Service-2.jpg?resize=275%2C280&ssl=1)
Service design is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of […]
Read more