Designing for Service – Key Issues and New Directions – Features chapter by Professor Ian Gwilt
| Title: | Designing for Service - Key Issues and New Directions |
| Publisher: | Bloomsbury |
| Editors: | Daniela Sangiorgi and Alison Prendiville |
| Authors: | Multiple, featuring chapter by Professor Ian Gwilt |
| Publication date: | February, 2017 |
| Print ISBN: | 978-1-474250-15-3 |
| Format: | PDF eBook |
| Number of pages: | 288 |
Service design is the activity of planning and organising people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
Chapter 16 of this new publication was written by Professor Ian Gwilt (Professor of Digital Design and Visual Communication, ADRC at SHU) with Alison Prendiville and Val Mitchell, and is titled Making sense of Data through Service Design – opportunities and reflections.