By Miles Seecharan From the start of term, IT help will be available to staff and students through two new service channels. IT Help Points IT help will be available directly from IT specialists at walk-up help points at City and Collegiate every day. This has been designed primarily as a student-facing service but is …
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Drop in sessions – Software for start of teaching
September 21st, 2015 | Posted by in IT preparations for teaching - (0 Comments)To help teaching at the start of the academic year run smoothly, we are running two drop in sessions this week to help academic colleagues to resolve issues they have discovered while testing new and updated software. You will be able to log concerns, track progress and discuss the process with senior managers in IS&T. Details of …
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Office 365 – free to staff and students
September 14th, 2015 | Posted by in New technology - (0 Comments)
We have subscribed to Microsoft Office 365 as a University and from today we are providing Microsoft Office to all staff and students free of charge. This means you can have the latest version of the full Office productivity suite (including Word, Excel, PowerPoint, OneNote and more) available for offline and online use. As …
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IT for start of teaching update
September 8th, 2015 | Posted by in IT preparations for teaching - (0 Comments)Managed Desktop 2015 – The new managed desktop image has now been released into PC labs and teaching rooms and will be installed on remaining PCs via a series of updates between now and October. This is the list of software which is on the 2015 Managed Desktop. The look and feel of this year’s desktop …
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Progress on IT preparations for teaching – 2015/16
July 30th, 2015 | Posted by in IT preparations for teaching - (0 Comments)Managed Desktop 2015 tested and ready to install The new version of the managed desktop (the standard suite of software that is installed on University PCs) has been created and tested and is now being used to re-image PCs. Staff PCs that are not being replaced will be automatically updated via a series of patches …
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Emma Jeffery, David Williams and Keith Burton recently passed the ‘ITIL Managing Across the Lifecycle’ Exam. This is the last in a series of 9 exams which gives each of them the ‘ITIL Expert’ qualification. It is part of a programme of service management training for Corporate Systems staff in IS&T.
Software list for 2015-2016
June 24th, 2015 | Posted by in IT preparations for teaching | New technology | Working in partnership - (0 Comments)The list of software which will be installed in teaching rooms is now confirmed and available here. Each piece of software has a member of teaching staff responsible for testing it and signing it off. If you aren’t the nominated tester but would like to have access to the software so you can try it …
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IT Change restrictions 4 August – 5 October – to protect the University’s critical time of year
June 24th, 2015 | Posted by in Uncategorized - (0 Comments)As in previous years, to provide the best possible first impression for students and to facilitate smooth processing for staff around the start of the academic year, IS&T will be protecting University IT services by restricting the amount of change allowed to IT systems, infrastructure and equipment. If you are involved in a project or …
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IS&T Investing in people
June 23rd, 2015 | Posted by in Staff | Working in partnership - (0 Comments)ITIL and Agile training pays off in Corporate Systems Over the past 2 years, the Corporate Systems team in IS&T has invested heavily in IT service management training for their staff. This has focussed on ITIL (the industry-recognised best practice methodology for IT Service management) and Agile training (a requirements and solutions approach to software …
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Howard Whiteley joined the University on 11 May as the new Chief Information Officer in IS&T. Howard joins us from the University of Manchester where, for the last 18 months, he has been leading the transformation of the IT Services function. Prior to this, Howard led a major initiative at the University of Leeds to deliver …
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