Category Archives: Support

Here is some information from the wider university service areas.

Scam warming – BEWARE

It has been brought to our attention that Indian students are again being targeted by scammers allegedly calling on behalf of the “Home Office”. They call the students and intimidate them, threatening with arrest and deportation, claiming that some formalities were not fulfilled by the student at the time of arrival in the UK and therefore the student was now a “criminal immigrant” and must apply for an AR (Alien Resident card).

The scammers ask for personal and financial details, and intimidate students into paying them large sums of cash via gift cards. They threaten students with arrest if the money is not paid or if the information is shared with anyone.

BEWARE – This is a very sophisticated scam! If they were to call you and you challenge their authenticity they may tell you to Google their phone number and verify their identity. They will have set up fake webpages and links to deceive you. They can be very forceful and authoritative in their tone, even more so if they sense that you are scared.

British Police or Home Office never contact students in this manner, and they never ask for money over the phone.

If you receive a call of this nature, please do not give out any personal details nor confirm any details they already have (passport number, address, family details).

Please do not download any software they ask you to on your phone or computer.

Cut the phone call and inform the police immediately.

If you are unsure, please feel free to contact International Experience Team on internationalexperience@shu.ac.uk or call us on 0114 225 3813.

If you have already been a victim of this scam – please contact Hallam Union Advice Centre (advicecentre@shu.ac.uk or call 0114 225 4148) as a matter of urgency.

Christmas closures and support

As you may know, Christmas and New Year are coming up, and this means that the University will be closed for a period for festive celebrations!

Sheffield Hallam University will close on Friday 22 December and re-open on Tuesday 2 January due to the festive period, meaning that the International Experience Team and Student Services Reception will also be closed.

Both Adsetts and the Collegiate libraries will still be open – as they are 365 days a year, 24/7 – but will have no helpdesk support available.

Christmas can be a lonely time, especially if your friends are travelling home, leaving you in Sheffield over the festive period. However, there is support available if you need it, and you can find all the useful contact details in the leaflet here – Happy Christmas 2017.

Support every step of the way at Sheffield Hallam University

We hope you’re now settled into the first semester at your institution now, but support doesn’t stop now that you have gone through induction and orientation.

Sheffield Hallam University offers study and academic support throughout the year, no matter which part of the world your partner institution is in that you study at.

Our online guides offer advice and guidance on a range of topics throughout the year, helping to support you with study skills, referencing and navigating Sheffield Hallam IT systems.

We will highlight useful resources through the academic year to coincide with periods such as exams and assignment hand-ins.

Get help with your referencing with RefWorks

Do you want help with your referencing?

ProQuest RefWorks is now available to all our partner students. It is a web-based reference management software, available to all SHU partner students. It helps you to manage the references you collect and create citations and reference lists in your work.

You can find out all about signing up for ProQuest RefWorks here. You can get started using the step by step workbook or watching our help videos – these resources are available to help support you while studying with Sheffield Hallam.

 

Support every step of the way

We hope you’re now settled into the first semester at your institution now, but support doesn’t stop now that you have gone through induction and orientation.

Sheffield Hallam University offers study and academic support throughout the year, no matter which part of the world your partner institution is in that you study at.

Our online guides offer advice and guidance on a range of topics throughout the year, helping to support you with study skills, referencing and navigating Sheffield Hallam IT systems.

We will highlight useful resources through the academic year to coincide with periods such as exams and assignment hand-ins.

Keep up-to-date with the SHU GoGlobal team

We will be changing our approach to sending you information about activities and projects that you can get involved in, but there are a number of ways that you can keep up-to-date with SHU GoGlobal.

Our GoGlobal newsletter will be sent on a more ad-hoc basis to promote certain events and projects rather than a monthly edition.

We will therefore be keeping you up-to-date through our Facebook account, and you can like our page now for regular updates from our team. We will also be keeping our blog up-to-date with all the information that you’ll need while you’re at Sheffield Hallam.

Scam alert – phishing email warning

A significant number of our students received a phishing email purporting to be from our Finance Department, but originating from student email addresses at another university.  The email said they had been awarded a grant and they needed to click on a link to go to a form to complete their details.

The link took them to a fake university-branded webpage, hosted on a compromised server in the US. The web page asked them for a large amount of personal data, including date of birth, mother’s maiden name, bank card details etc.  Further, on submit it took them to a subsequent page branded to the bank that they had entered, asking for further information such as telephone passcode, last transactions, etc. In other words, everything necessary to steal identity and get past bank online and telephone security checks. A sophisticated attack.

This was clearly targeted at our students, as the site was branded and no obvious reference to other universities on the compromised web server, but it is possible that others will see similar attacks in the next few days.

 The original email header looked like:

 Example fake (phishing) email

From: University of Xxxx <xxxxx@students.xxxx.ac.uk>
Date: 22 September 2017 at 13:38:24 BST
To: xxxxxxx@xxxx.ac.uk
Subject: You have been awarded a student grant

If you receive an email similar to the above, then please do not reply, click on any links or give any personal information.

If you are unsure, please feel free to contact the International Experience Team on internationalexperience@shu.ac.uk or call us on 0114 225 3813 for further advice.

Free academic English modules

Would you like to develop your academic English?

University English Scheme modules cover a range of topics designed to help students develop the language skills needed to succeed at Sheffield Hallam University. There are sessions on academic reading, writing and speaking, as well as workshops on topics such as effective proof reading and avoiding plagiarism.

More information on these modules can be found on the UES timetable.

Is your visa due to expire soon?

If you do not book a one-to-one appointment to see an immigration adviser at least 2 weeks before your visa is due to expire, then we may not be able to assist you with your application and you will have to send your documents off yourself.

You must attend a visa eligibility appointment before you can book a one-to-one appointment.

It is important that you attend a visa eligibility appointment at least two months before your visa is due to expire. You will be unable to get a CAS application form if you have not attended this appointment.

You can book a visa eligibility appointment by contacting the Student Help team on 0114 225 3813.

Maths support drop-in sessions

If maths is part of your course and you’re having trouble getting to grips with it, then these sessions are ideal for you!

The Bridge are putting on maths support drop-in sessions during the resit period, so make sure your maths skills are up to date. They’re on the following dates between 11.30am–1.30pm on The Bridge, above the Adsett’s Cafe:

Thursday 6 July
Monday 10 July
Wednesday 12 July
Monday 17 July

For more information on the support that the Bridge offers, check out their website here.