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Digital Capability, Skills and Support

This section has been curated by a range of stakeholders from across both academic and professional services teams to provide you with guidance, information and resources to support digital capability and provide you with the skills and support to delivering inclusive and accessible digital content.

This resource is maintained by the Academic Development & Diversity Team. If you’d like to become a stakeholder and contribute to this resource, have a suggestion for content or just want to offer feedback, click the feedback button and let us know!Feedback


  1. Digital Experience Services
  2. Digital Learning Team
  3. Digital Skills Hub
  4. Digital Technology Services (DTS)
  5. Library Services
  6. Academic Development and Events
  7. Tools and Resources – an A-Z library 


Digital Experience Services

Aim to produce digital content and tools that are simple, accessible, useful and effective for the variety of audiences the University caters to. The user’s needs are at the heart of our work.  We want to help you create better digital content by providing evidence-based insights, best practice guidance, training and approved templates. Take a look at:

Digital Learning Team

The Digital Learning Team supports the development of academic teaching and learning practice through the use of digital technologies across all of the academic departments in the institution. We offer support on teaching technologies such as the virtual learning environment, interactive tools, content creation, resource sharing and collaboration, e-Portfolio tools, video conferencing, screen casting and lecture capture. Take a look at:

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Digital Skills Hub

In this digital age we aim to drive the adoption of good IT, and build digital confidence & capability across the University. The Digital Skills Hub provides support and guidance to help overcome fear of technology, fly at the cutting edge of technology or anywhere in between.  Our focus is on teamwork, collaboration and productivity tools. This encompasses everything apart from technology used specifically in teaching and learning and specialist software. We can work with you to help you find IT based solutions to problems you may be facing and introduce new ways of working with the technology we have on offer here at SHU. 

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Digital Technology Services (DTS)

The Digital Technology Services provide an array of IT Services and IT support both on campus and remote working. Take a look at:

Library Services

Discover and learn new digital skills to help you and your students study effectively and enhance employability with our online sessions, resources and video tutorials. 

Academic Development and Events

Working with colleagues to deliver a CPD programme that builds confidence, capability and capacity. Look at the Academic Development and events page for a wide range of development opportunities. 

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Tools and Resources

An A-Z library of tools and resources that support digital capability, skills and development.  Select one of the following titles:

Assistive Technology

Assistive Technology – supporting you and your students. 


Blackboard is intended to support teaching, learning and assessment for Sheffield Hallam University staff and students. Staff may use Blackboard for:

  • supporting the teaching and learning of Sheffield Hallam students.
  • supporting academic administration processes.
  • management of academic content.
  • supporting research activities.

All guidance can be found on the Help with Technology Enhanced Learning website which is managed by the Digital Learning Team and covers the following themes:

Getting used to Blackboard

TEL Help guidance: e-learning starter pack blackboard at SHU understanding the interface  *  adding content setting up student groups  *  seeing the student view  


Blackboard Ally: improving the accessibility of content – presentation by Stuart Hepplestone in the Digital Learning Team, this session focussed on using Blackboard Ally to check and improve your content in Blackboard.

Assessing Online

TEL Help guidance: online submission  *  physical submission  *  blackboard tests  *  achievements 

Communicating and Collaborating

Getting help

TEL Help guidance: Digital Learning Support contacts  *  support resources for students 

Getting used to PebblePad (Pebble+ and ATLAS)

TEL Help guidance: Pebble +  *  ATLAS 

Managing your Blackboard site

  • TEL Help guidance: start of semester  *  new or copying existing files enrolling staff  / enrolling students  *  managing site settings  *  getting ready for new year attendance
  • Additional resources: 
    • 2021/22 academic year: the process of rollover has been completed. Further information can be found on Blackboard site creation for 2021/22 complete guidance – Digital Learning Team.
    • 2021/22 academic year: staff enrolments have been carried across to the new sites. You will need to use the Staff Enrolment Tool in the Control Panel to add any new staff or unenroll staff who no longer need access. Course and Module Leaders are automatically enrolled on Blackboard sites based on data in SITS. If the incorrect Course or Module Leader is shown in the Blackboard site, you can update them using the self-service option in SITS onlineIf the External Examiner is incorrect, please email
    • 2021/22 academic year: for the automatic set-up of module sites, no action is needed from academic staff. Where a 2021/22 module is indicated as ‘running’ in SITS (i.e. marked active and has a named module leader) and had a Blackboard site in 2020/21, the contents of that Blackboard site will be copied into the new site. Copied sites will include the content from the 2020/21 site but not the announcements, discussions, assignments, or Grade Centre columns. Where a 2021/22 module is indicated as running in SITS but did not have a Blackboard site in 2020/21, a new Blackboard site will be created from a standard template.
    • 2021/22 academic year: from 2020/21 will typically be copied forward into a 2021/22 version of the site. However, you can check/change the settings of your organisation site by going to your Blackboard Sites channel, and selecting the ‘Manage Settings’ link from the dropdown menu next to the site name. Set it to ‘Copy’ or ‘No Copy’ as required. 


Online feedback and marks

Threshold Standards (TS)

TEL Help guidance: introduction  *  taught module sites  *  navigation and information  *  communication  *  assessment and feedback beyond TS  ** TEL practice development

Case Studies

Case studies – a range of digital case studies from both Hallam colleagues and external institutions 

Closed Captioning / Subtitles / Transcriptions

Cyber Awareness

To protect the University and help staff defend themselves against online fraud, the University has invested in a Cyber Aware online course to highlight the risks in online activity and how we can deal with these. 

Digital Accessibility

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Inclusive Practice

IT Services

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LinkedIn Learning

Activate your  LinkedIn Learning account and discover courses and pathways to develop you and your students’ academic and employability skills. 

Become a LinkedIn Learning Curator – an ideal opportunity for those with a focus on learning, teaching or leading the development of others. You can upload your own content, create a new learning path, share content and see insights.  Here is a short demo video of the curator role on LinkedIn Learning (6 minutes watch) to showcase the features.    

MS Teams

  • What is Microsoft Teams all about?presented by Mary Hill in the Digital Skills Team, this session provided an introduction to  MS Teams and putting in context here at SHU. The team have also provided sessions on;
    • Putting Microsoft Teams to good use showing and explaining in more detail the benefits Teams has to offer;
    • Microsoft Teams: Course Cohort Community Teams aimed at Course Leaders, Academic Advisors and Administrators who are Owners and Members of student Teams. This session aims to provide you with further information about the course Teams that have been set up for students. We will cover: The purpose of the course cohort Teams The Student Voice channel MS Teams functionality with a focus on being a Team Owner.
  • MS Teams – what is it and how you use it
  • MS Teams – learning resources, courses and videos

October 2021 – Transcriptions now available in Microsoft Teams.

July 2021 – Microsoft hosted their Customer Touchpoint Training Sessions which were open to all Microsoft customers. Here are their resource documents relating to MS Teams:


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Guidance on making your PDF documents accessible

Printing, copying and scanning

For staff and student guidance visit the My Hallam printing, copying and scanning page. 

Remote Working



SharePoint is an application used to build intranet sites. It is used to create many of the College and Directorate sites that are accessed via the Staff Intranet home page. There is also a home page for accessing these high level sites. Take a look at the Digital Skills Hub’s online tutorials on how to use SharePoint.

Social Media

The aim of this Social Media for Learning website is to help you explore the different ways you can interact online using social media and the tools to help you do this. December 2020 – First edition of the Journal of Social Media for Learning – conference special edition #SocMedHE19. 


Look at the support for course and module leader design and delivery overview page for details of the timetabling systems and guidance.  

Video Conferencing

  • Videoconferencing Alternatives: How Low-Bandwidth Teaching Will Save Us All – Daniel Stanford: “When we try to replicate classroom experiences in an online environment, it’s easy to think of video conferencing as our go-to tool for all sorts of learning objectives—and for good reason. Most of us have participated in a video conference at work or had a video chat with friends or family at some point. We like the idea of being able to see and hear our students while interacting with them in real time just like we do when teaching face to face. But there are two key factors that make this approach problematic………..”
  • When the VLE becomes your campus -Some thoughts on engaging learners online, edited by Annehole: Association for learning technology (ALT). This blog post offers some suggestions on ‘temporarily’ switching from campus-based teaching to online delivery and how you can help students to engage online. The blog is based on a review of the scholarly literature on online engagement by Redmond, Heffernan, Abawi, Brown and Henderson (2018). 


WordPress (WP)

Hallam use the WordPress platform for many of it’s resources. Most WP sites are hosted on the blogs@SHU server. Take a look at:


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Last updated: 30th September 2021 NB