Resources The following resources are available in support of the Professional Services Capability Framework Appreciative Inquiry Big picture questions Brainstorming Session Case studies (external organisations) Case Study – Ginniver Cooperative leadership in higher education Communicating Compelling Vision Communicating People Change Conflict layer model Contingency planning Cultural Web Data Gathering and Analysis Toolkit Deloitte report on customer centricity Digital Strategy – Oxford University Digital Strategy – University of Leicester Digital Strategy – Warrington Borough Council Eight imperatives of impactful leadership development Eisenhower Quadrant Engaging for success Evidence Based Practice-The Basic Principles Fishbone diagram Force field analysis Guide to using KanBan Boards Guide to project management PESTEL ANALYSIS Plan on a page How can you best communicate complex ideas simply How to create a shared vision that works Improving processes – 6 steps or ideas Leadership in a permanent crisis Leading culture change in higher education Lesson learned toolkit Risk register example SWOT Analysis Stakeholder Analysis Theory of Change Using Agile principles for non-IT teams