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  • Parkin, H.J. & Heron, E. (2022). Innovative methods for positive institutional change: The Listening Rooms Project and student and staff ‘voice’. Educational Developments, 23.3.
  • Parkin, H. J., Heron, E. & Jacobi, M. (2022). What do students think? Evaluating academic advising across an institution using the Listening Rooms method In Lochtie, D., Stork, A. and Walker, B.W. (eds) The Higher Education Personal Tutor’s and Advisor’s Companion. St Albans: Critical Publishing.
  • Heron, E. (2020). Friendship as method: reflections on a new approach to understanding student experiences in higher education. Journal Of Further And Higher Education, 1-15. doi: 10.1080/0309877x.2018.1541977

External Workshops

  • Parkin, H.J. & Heron, E. (2019) Student Voice – Listening Matters! Student Engagement workshop, UCL, November 7th
  • Heron, E (2018) Listening Rooms OFFA/SRHE Access and Widening Participation Seminar, Bristol, January 25th

Consultancy Workshops

  • Listening Rooms methodology training session, University of Liverpool, June 21st 2022 (Emma Heron & Helen J Parkin)
  • Listening Rooms with University of Kent, January – June 2022 (Emma Heron & Helen J Parkin)


  • Heron, E & Parkin, H.J (2021) Listening matters and listening works: effective and meaningful institutional change through friendship conversations and democratic decisions. An exploration of two methods Advance HE Equality, Diversity and Inclusion Conference, March 16th – 18th
  • Heron, E. (2019) Listening Rooms: a Qualitative method for better listening Symposium: How can we meaningfully listen to students’ voices to shape widening participation policy & practice? Creativity, criticality and conformity in Higher Education SRHE Annual Research Conference, Celtic Manor, Newport, South Wales, December 11th – 13th
  • Parkin, H.J. & Heron, E. (2019) Listening Matters! The challenge of genuine listening in a higher education setting for the purpose of change Methodological Innovation to meet 21st century challenges: Manchester University, Manchester, June 10th
  • Heron, E & O’Brien. S. (2019) The anticipation, expectation and reality of belonging to the teaching profession: Listening to sixth formers, trainee teachers and recently qualified teachers 10th TEAN (Teacher Education Advancement Network) Conference, Conference Aston, Birmingham, May 10th
  • Parkin, H.J. & Heron, E (2018) Using Innovative Methodologies to Listen to the Student Voice and Stimulate Change RAISE Conference: Working Better Together, Sheffield September 5th-7th
  • Heron, E, Dillon-Herne, C & Pearson, C (2018) Learner Voices and the Art of Listening RAISE Conference: Working Better Together, Sheffield September 5th-7th
  • Heron, E. & Coleman, C. (2017) The Student Voice, Cross-institutional evaluation and NUS benchmarking NACADA Annual Conference, University of Sheffield, July 13th
  • Heron, E. (2017) Friendship as method.  Reflections on a new approach to understanding the student experience SHULTA17 Conference: The Quality Paradox: Creativity and Compliance in a TEF World, Sheffield, June 29th


The guardian university award 2020Helen J. Parkin on the left ann Emma J. Heron on right, both holding their Guardian University Student Experience Award 2020