Cost of printing – balance reset 1 August
The annual printing balance which shows on your PC desktop is reset to £0.00 on 1 August. This enables you will be able to see exactly what your printing has cost since this date. The balance will continue to run (in minus figures) as you print.
Why do we show the printing balance on your desktop?
All printing comes at a cost to the University and this tool helps you to keep track of the amount you print. It also gives you a better idea of the cost of print so you can decide whether it is the most effective way of sharing or referring to documents, particularly in the light of initiatives such as the ‘think twice‘ cost saving campaign and the work of the Green Champions network. Some types of printer are more expensive than others and the way you lay out documents and the printing options you choose all affect the cost.
For more information please see our intranet pages on staff printing.
Sound checks in lecture theatres
Digital Technology Services is currently trialling sound tests in lecture theatres to help you check that everything is working correctly before you begin teaching. From today, you will hear a sound check message after you have logged into the PC in a lecture theatre. If you don’t hear the message, please click the ‘Sound Check’ icon on the desktop of the PC. If there is still no sound, contact IT Help to let them know that there is an issue.
Digital Technology Services improvements to self-service IT requests
As part of our commitment to continuous improvement, DTS is introducing a new IT service management system.
Phase one of this will bring improvements to the way you access IT self-service requests.
By the start of the new academic year, selecting the ‘Request a service’ link from the IT Help intranet pages will take you to a new, streamlined mechanism for searching, selecting and tracking your Service Requests. It will enable you to check on the current progress of requests you’ve made without having to contact Digital Technology Services staff.
If you have any links saved to the current service request pages (or the individual forms) these will not work when the new service becomes live. You will need to follow go.shu.ac.uk/ITrequests or click ‘Request a service’ from the links on the left of the DTS intranet pages.
We are not changing the way you report faults or IT issues – As always, you can contact us about any IT issues or interruptions to service by emailing ithelp@shu.ac.uk, using the chat service at go.shu.ac.uk/chat or by telephone on x3333. This change only affects self-service requests.
Please note that Phase 2 will be bringing improvements to the way in which we manage IT faults and issues. Until phase 2 of this project is complete, you will receive email notifications and reference numbers from two different systems – UniDesk and Axios Assyst.