Category: Snapchat

Six principles of doing video better

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There’s been a massive growth in online video consumption in the last two or three years. According to the latest stats, half of us are regularly watching video on mobile devices.

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And the trend is set to continue. No big surprises, then.

But the definition of video is changing: we watch video on a plethora of platforms, in a number of different formats.

We watch disposable 15-second clips, filmed in portrait and covered in scribbles and doodles, on Snapchat and Instagram. We watch two-minute semi-professional instructional videos, product reviews and comedy skits on YouTube. And we watch live streams on Facebook and Periscope.

Video has grown sideways as well as upwards.

This trend brings a problem for the content producers: saturation. As organisations cotton on to this trend, they shift their focus to producing video content, and social media users become overloaded, swiping and scrolling past your carefully-crafted video.

So there’s a need to adapt. These are some of things I’ve been doing to adapt. You might find them useful too.

My six principles of doing video better

  1. Make shorter videos. Vine may be dead, but short viewing times are here to stay. They say a photograph should say one thing – it should have one idea to communicate. Video needs to be the same.
  2. Subtitles. People are watching with the sound down, so bite the bullet and sub your videos if they’re for social channels.
  3. Make it about people. If you can, make it about your audience. Who are they? What do they want? Tell them a story that answers those questions, and I guarantee they’ll engage with it. This graduation video is an example of it working for us.
  4. Do less, but better. Stop posting badly-edited, shaky smartphone videos, and invest in a decent bit of kit. Even a basic camcorder on a tripod will get you better results. Look at how the most popular YouTube vloggers do it.
  5. Make paid-for promotion a part of your strategy. If your videos have a call-to-action, or you’re trying to achieve huge online consumption of your content, stump up for a bit of advertising. You don’t need a huge budget to reach new people on social, but you do need a budget.
  6. Make it for the platform it’s being distributed on. Someone looking for pretty things on Instagram wants a very different experience to someone searching and browsing YouTube.

These are principles I’ve adopted over the last few weeks, and they’re working for our social channels. During graduation fortnight we posted eight graduation-themed videos on our Facebook page, including a live broadcast from Sheffield City Hall.

Those videos generated a combined organic reach of 185,000 over two weeks, and a couple of the posts generated a ton of comments from users who wanted to share their own pride in being a Sheffield Hallam student, graduand or alumnus.

We did OK for likes, comments and shares on Twitter too.

Lastly, it’s important, as always, not to get too dazzled by the technology. As communicators, we’re sometimes driven by output, and there’s always a danger of us falling into the ‘we need a *insert output*’ trap.

So start with the goal, then move onto the audience, platform and output. Keep asking why. If you’re sure video is the right medium for the story, you’ll get a lot more out of it if you plan the video. You don’t need to storyboard it, but you should definitely think about these things:

  • Concept – what’s your ‘elevator pitch’ for the video?
  • Narrative – how is the story told? Down-the-line, over-the-shoulder, voiceover?
  • Locations – what do you know about your locations? They bring with them a whole range of challenges.
  • Pace – how many shots will you need in the edit? How fast do things move?
  • Technology – what kit do you need to make it happen?

I hope that gives you some food for thought. I’m always keen to hear how people approach video, so let me know your own tips for creating engaging video content – in the comments, or over on Twitter.

Joe Field, social media manager
@joemcafield

Clearing 2016 – three ways we used social media to make a difference

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A-level results day. It can be an incredibly stressful time for students and, depending on what happens, it might involve them changing their study plans very quickly.

At Hallam, hundreds of members of staff (and student ambassadors) from across the University worked tirelessly to help those people, recruiting new students to the University through the clearing and confirmation process. Like previous years, Clearing 2016 was a huge team effort, bringing staff from every department together.

Our social media presence has grown significantly over the last few years, and the way we use it during clearing and confirmation has changed. This year, we wanted to do a few things differently.

Firstly, we wanted to tell our clearing story: the range of people involved, the excitement on the day, and our enthusiasm for changing people’s lives.

We also wanted to reply to everyone who took the time to message us about how excited they were to come and study here. No, really. Everyone. Engagement with our new fans and followers was really important, and we wanted to get it right.

Lastly, we wanted to use the technology to add real value to the clearing process at Hallam.

This is how we did it.

Telling our story

Our promotional content focused – as it often does – on our students. We found four students who came to us through clearing, and we created visual content based on their experiences.

Because we wanted to reach new audiences, we did a lot of advertising on Facebook and Instagram with our student stories. We also did some organic posts with them.

This organic post reached over 13,000 people, had over 4,500 video views and got a bit of engagement, with over 150 likes, comments and shares. Our paid-for posts obviously reached many more people – people who fit our target demographics and who didn’t already like our Facebook page.

Engagement

We knew activity on Twitter would peak between 7am and 2pm, based on previous years. We’d get questions, in the form of @s and DMs, and we’d get notifications from people happy they’d secured a place at Hallam.

So we assigned a team member to each stream on Twitter: we had someone looking after notifications, one person looking after DMs, and someone else ready to post relevant, interesting and useful content to our timeline. The system worked well, and it meant we replied to every message.

In total, we sent 190 tweets during Clearing, and 35 DMs. We received 353 mentions, and our tweeting behaviour over the key two days of Clearing was 92 per cent conversations and 8 per cent updates. 72 per cent of our tweets were with new contacts, and 28 per cent were with existing contacts.

To increase engagement further, we set up a Facebook Live broadcast from the clearing suite, featuring one of our ‘faces of clearing’, Ben. This live video reached over 14,000 of our fans, and got shared nearly 30 times.

We used the live stream to answer questions, show the buzz in the clearing suite, and humanise our operation. We did something similar with our Instagram and Snapchat stories, which even featured a surprise appearance from the Vice-Chancellor, Professor Chris Husbands.

Adding value

Our biggest change this year was to open up the application process through Facebook’s Messenger service. On results day, people could begin the application process by sending a direct message to our Facebook page.

Once they’d done so, one of our dedicated Facebook triage team would ask for their qualifications and other details needed to create an application. Or, if they didn’t meet our requirements, they’d sensitively let them know.

It was exactly the same process and conversation that new applicants would experience if they called our clearing hotline and spoke to an adviser. But on a social media platform.

We used Facebook’s functions to enhance and manage the process. We used saved replies for parts of the conversation, and we tracked conversations with the labelling function. We also added a note to each conversation, identifying the status of the application – either ‘application created’, ‘didn’t meet requirements’ or ‘other’.

In total, we put around 20 applicants forward through this process, knowing that if just one of them converted, it would be worth our time and effort.

Overall, this was our biggest social media operation yet, involving two separate teams: one dedicated to engagement and publishing, and one dedicated to facilitating the application process. A whole range of Hallam people took part in our social story-telling: from students to the VC.

As a result our content across social platforms was genuine, engaging – and it was about people.

Joe Field, social media manager
@joemcafield