The University is moving its phone system from analogue to digital and DTS has been running trials of digital (Unified Comms) in various areas. Following feedback and consultation with users, we now have a model that we will be rolling out across the University.
During 2017, we will be installing a traditional-style handset (which does not depend on your computer to work) for all desk-based staff. Staff will also be able to benefit from the use of Jabber (a messaging system which can be configured to interface with Outlook, voicemail and the phone system, providing additional functionality) which will be installed on PCs for those who do not already have it, and upgraded for those who have.
Recently, DTS has upgraded the underlying infrastructure, updated the Jabber software and tested it all thoroughly and the new model was piloted in SBS through December and January. The roll out will be on a building by building basis and DTS staff have already started doing site checks and will be talking to teams about their requirements.
The new desk phone configuration will also be rolled out to staff who are already using Unified Comms and Jabber so that they can have a desk phone too.
More details will be published shortly.