In order to try and ensure that all passwords are sync’d correctly within all of the directories we have just disabled the ability for users to change their password from the ctrl+alt+del screen when a user is logged in.

Using this option from the ctrl+alt+del screen updated the AD, but not necessarily all of the other directories immediately which can then cause issues accessing services.

This has been done in conjunction with the rollout of the Client Login Extension for accessing https://esp.shu.ac.uk/pwm via the ‘Reset My Password’ option.

The ‘Reset My Password’ option is also available whilst logged in on an Office workstation so it is not necessary to be logged out to change your password.

Obviously you can visit the web page from within a browser, or alternatively from the logged in ctrl+alt+del screen, select ‘Lock this computer’ then when unlocking the machine there is the ‘Reset My Password’ link available from that screen.

PWM is also available from the ‘MD Help’ application and if a user’s password is about to expire they are presented with a notification box on login with a button that also opens the PWM page so users should be aware that they should be using the PWM page for changing their password.

The ‘Lock this computer’ option is only available on Office workstations and users have never had the option to change their password from the ctrl+alt+del screen on Lab workstations as this wouldn’t update the student password for the student Homespace service.