Please see the info below from DTS regarding an upcoming update to the University’s call handling system which will affect the availability of some services on those dates.
UniDesk upgrade work affecting services on Tuesday 24 and Wednesday 25 April
The University’s call handling system (UniDesk) which logs calls for some University services will be unavailable from 8am until 5pm on Tuesday 24 April and at risk until noon on Wednesday 25 April because of an upgrade. This will cause a delay in responding to emails sent to these services.
Affected services include:
- AUKR Admissions – x6175
- Converis Support Team – x2758
- Finance Systems (E5 / expenses etc) – x4977
- IT Help – x3333
- Library Services – x3333
- Registry Services – Student Immigration Compliance x4475
- SITS Help – x4475
- SHU OnlineStore – x2478
If you need urgent assistance with an issue on these days, please telephone the relevant team.
For IT and Library help, you can also use the Chat service at go.shu.ac.uk/chat