We are moving our phone system from analogue to digital and have been running trials of digital “Unified Comms” in various areas of the University. Following feedback and consultation with users, we now have a model that we will be rolling out across the University. During 2017, we will be installing a traditional-style handset, which does not depend on your computer to work, for all desk-based staff. Staff will also benefit from the use of Jabber, a messaging system which can be configured to interface with Outlook, voicemail and the phone system, which will be installed on PCs for those who do not already have it, and upgraded for those who have.
DTS recently upgraded the underlying infrastructure, updated the Jabber software and tested it thoroughly. This new model was piloted in SBS during December and January. The roll out will be on a building by building basis and DTS staff have already started doing site checks and will be talking to teams about their requirements.
The new desk phone configuration will also be rolled out to staff who are already using Unified Comms and Jabber. More details will be published shortly.