Continuous Improvement (CI) is a service offered by Business Improvement Services (BIS) to support individual staff and business areas across the University to improve processes, systems, services and ways of working.
It’s already a success story: over the last 12 months, BIS has worked with a number of stakeholders in faculties and directorates supporting over 70 initiatives of differing scale. In addition, 40 colleagues have been trained through the BIS-led CI modular course offered through CORE. Both the initiatives and course have consistently received positive feedback and new requests for support have been received every month.
To meet the growing demand for support, the CI Service has been formally incorporated into BIS’s service offer and we want to make sure all colleagues are aware of this.
Why should I engage with the CI service?
The CI team can support you and your team by:
- Providing practical support to investigate processes and facilitate improvement which can save time and bring about efficiencies, consistency and improved clarity
- Helping ensure your processes are designed around stakeholders
- Developing CI knowledge and capability of individuals and teams; empowering them to identify and make improvements in their area
- Helping you access and share knowledge and best practice; keeping you abreast of similar initiatives, best practice and lessons learned
Practical support
- Advice and guidance on potential improvement initiatives
- Facilitation and the application of appropriate CI tools and techniques
- A range of workshops – problem definition and problem solving, process mapping and process design, and service design
- Service or process reviews collaborating with key stakeholders
Training and knowledge transfer
- A modular training course combining theory and practical training in CI tools and techniques
- Coaching and mentoring of staff as they undertake continuous improvement
- Bespoke training packages focused on specific issues
- Help with creating a CI group within your faculty/ directorate to share knowledge, discuss improvement initiatives and share best practice
How can I seek further information and access support?
| Ask a question – call the team or email the CI mailbox
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Request support – call the team or email the CI mailbox
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Book a place on the modular CI course – visit Core for dates and times, and to reserve your place
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Invite the CI team to your team away days / meetings or faculty events to provide an overview of the service – email the CI mailbox |