A new Employee Assistance Programme which provides an online, telephone and face-to-face employee support service has been launched. The service will work on the basis of confidential self-referral and it will be provided by an external provider, Health Assured. Listed below are the key areas of support that they will offer to all staff:
- Comprehensive telephone helplines available 24 hours a day, 7 days a week offering practical information and emotional support including
- Counselling and Emotional Support
- Family Issues
- Bereavement
- Trauma
- Relationship Issues
- Stress related conditions
- Tax Information
- Medical Information
- Money management and debt support
- Up to six structured telephone counselling sessions, per issue for employee, partner or spouse and dependents (between the ages 16-24 in full time education)
- Up to six face to face counselling sessions, per issue( for employee only ) including cognitive behavioural therapy (CBT)
- Access to an online wellbeing portal which provides access to extensive well-being resources including four-week programmes, videos, webinars and access to a health mobile app.
- Support specifically aimed at helping managers deal with important workplace issues.
The EAP is a free confidential service completely separate and independent of the services offered by the University’s Occupational Health services.
For more information about the service and details on how to access it, you can visit the EAP Guidance available on our staff intranet pages. Alternatively you can speak to a member of the HR Operations team.
