| Approach | Description | Examples |
| Communicating direction in ways people can believe in | Translating vision in meaningful ways so people can understand and relate to it
Taking time to actively listen and encourage challenge Demonstrating an appreciation of the detail as well as the wider context Showing enthusiasm and belief in direction |
Rob Wilson, Principal Lecturer, HWB |
| Creating the right conditions | Empowering and trusting people to make common sense decisions
Ensuring people have the freedom to express themselves and be innovative Building a climate of mutual trust and respect for everyone Providing the necessary information, resources and guidance Creating a sense of shared responsibility |
Nikki Jordan-Mahy, Senior Lecturer, HWB
Harriet Travis, Senior Quality Officer, LEAD Claire Lockwood, Head of Department, ACES Ann Norton, Head of Department, SBS
|
| Creating an emotional connection | Creating opportunities which are aligned to people’s strengths
Getting to know people and being available for them Paying attention to people’s feelings, strengths and opinions Showing people they are valued Being visible, approachable and genuine |
Matt Parkin, Service Improvements Manager, Finance
Toni Schwarz, Head of Department, HWB Rob Wilson, Principal Lecturer, HWB
|
| Building Capability | Creating individual and collective development opportunities
Actively encouraging and supporting career development Identifying and nurturing talent Establishing a culture of learning, positivity and ambition |
Toni Schwarz, Head of Department, HWB
Ruth Davies, Student Systems and Records Manager, Registry Lucian Tipi, Acting Head of Department, SBS
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