| Approach | Description | Examples |
| Focusing on Goals | Monitoring, evaluating and communicating progress
Recognising and acknowledging success Exhibiting a desire to continuously improve |
Simon Shibli, Head of Research Centre, HWB
Focusing on Goals, Louise Alford, Recruitment Manager, HROD
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| Focusing on Performance | Challenging people to meet their potential and believe in themselves
Challenging mediocrity and inefficiency Addressing unacceptable performance and behaviour Encouraging innovation and new thinking |
Katharine Cox, Principal Lecturer, D&S |
| Taking Responsibility | Taking ownership and accountability for decisions
Being honest and straightforward about what can and cannot be done Taking responsibility to fix problems at the right level Being prepared to make difficult or unpopular decisions |
Laura Pattinson, Senior Lecturer, HWB |