Katie and Emma from the CI Service held a very successful event recently and tell us all about it below.
On Wednesday 29th November the CI Service hosted the third Lean HE North & Midlands Seminar. Leeds Beckett and University of Nottingham had hosted the first two seminars and covered Customer Immersion techniques and Improvement Katas. Our Business Analyst team had recently presented a session at the International BA conference around the creation of the CI service and this was very well received so we decided to base our Lean HE seminar on the same theme.
We had an audience of over 30 people representing 12 HEI’s (including a colleague from Jagiellonian University in Krakow) plus representatives from industry, private companies and the NHS.
The event went brilliantly, our presentation was well received and we also ran some interactive breakout sessions where we showcased some of our most popular tools and techniques which we use here at SHU.
We received excellent feedback from the attendees, both on the day and online following the event – some highlights include:
- “I found the workshop really informative and inspirational – it was great to meet such a great bunch of knowledgeable people and to learn from your experience”
- “The level of professionalism shown today was impressive – you’ve delivered better training than we’ve received from commercial providers”
- “I could bring my manufacturing clients to be trained by you and it would blow their minds – and they have very high standards. You are a class act”
- “What a brilliant continuous improvement story”
In addition to the seminar, Katie Wall has now been nominated as Deputy Chair of the Lean HE North & Midlands Steering Committee.
The Lean HE network is a peer organisation for people working to apply lean and similar approached in Higher Education and in January 2016 the SHU CI Service became one of the founding members of the Lean HE North & Midlands group. The group meet regularly to share ideas and best practice and each organisation has the opportunity to host a seminar around a specific lean theme or story.
We now have our eyes set on developing a proposal to speak at the next LEAN in HE conference Everyday Lean which will be held at The Arctic University of Norway in November 2018!
