This section is designed to ensure you have a good understanding of the processes and timescales involved once you have submitted your application. How are decisions made and by whom? What are the different possible outcomes and what feedback and support is available to you should you not fully hit the mark on first submission? We outline our Confidentiality and Quality Assurance processes designed to make the whole scheme as rigorous, fair and effective as possible.

We sincerely hope that you are satisfied and reassured by this information but if you are unhappy about any aspect of our provision, including the decision, and want to know what steps you can take towards either appealing or making a complaint  please follow the link.

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