{"id":31,"date":"2014-08-12T09:01:57","date_gmt":"2014-08-12T09:01:57","guid":{"rendered":"http:\/\/blogs.shu.ac.uk\/studentreps\/?page_id=31"},"modified":"2022-12-02T11:22:52","modified_gmt":"2022-12-02T11:22:52","slug":"working-with-student-reps","status":"publish","type":"page","link":"https:\/\/blogs.shu.ac.uk\/studentreps\/working-with-student-reps\/","title":{"rendered":"Communicating with Student Reps"},"content":{"rendered":"<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Staff and Student Reps use a variety of mechanisms for communications, including Blackboard sites, Microsoft Teams, email, and Facebook groups.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Course Leaders are encouraged to agree with their Course Reps how they would like to communicate with each other.<\/span><\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;color: #993366\">Using Microsoft Teams<\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Access Teams through Office365\u00a0<a href=\"https:\/\/go.shu.ac.uk\/office365\">https:\/\/go.shu.ac.uk\/office365<\/a>\u200b<\/span><\/p>\n<ul>\n<li data-aria-posinset=\"2\" data-aria-level=\"1\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">You can download the desktop app or use it in the browser\u200b<\/span><\/li>\n<li data-aria-posinset=\"3\" data-aria-level=\"1\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\" data-usefontface=\"false\" data-contrast=\"none\">On a phone, go to the app store and download the <a href=\"https:\/\/apps.apple.com\/gb\/app\/microsoft-teams\/id1113153706\">app<\/a><\/span><\/li>\n<li data-aria-posinset=\"4\" data-aria-level=\"1\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Remember to use\u00a0<a href=\"mailto:username@hallam.shu.ac.uk\">username@hallam.shu.ac.uk<\/a> for Office365<\/span>\u200b<\/li>\n<\/ul>\n<figure id=\"attachment_1061\" aria-describedby=\"caption-attachment-1061\" style=\"width: 500px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/blogs.shu.ac.uk\/studentreps\/files\/2020\/10\/Microsoft-Teams-Slide.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1061\" src=\"https:\/\/blogs.shu.ac.uk\/studentreps\/files\/2020\/10\/Microsoft-Teams-Slide-212x300.png\" alt=\"Microsoft Teams\" width=\"500\" height=\"708\" srcset=\"https:\/\/blogs.shu.ac.uk\/studentreps\/files\/2020\/10\/Microsoft-Teams-Slide-212x300.png 212w, https:\/\/blogs.shu.ac.uk\/studentreps\/files\/2020\/10\/Microsoft-Teams-Slide-768x1086.png 768w, https:\/\/blogs.shu.ac.uk\/studentreps\/files\/2020\/10\/Microsoft-Teams-Slide-724x1024.png 724w, https:\/\/blogs.shu.ac.uk\/studentreps\/files\/2020\/10\/Microsoft-Teams-Slide.png 1414w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><figcaption id=\"caption-attachment-1061\" class=\"wp-caption-text\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Microsoft Teams poster &#8211; click on image to enlarge<\/span><\/figcaption><\/figure>\n<ul style=\"font-weight: 400\">\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><a href=\"https:\/\/blogs.shu.ac.uk\/studentreps\/files\/2020\/10\/Microsoft-Teams-2.pdf\">Microsoft Teams &#8211; 6 tips to get you started!<\/a> (PDF document)<\/span><\/li>\n<li data-aria-posinset=\"6\" data-aria-level=\"1\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Staff can get more information on\u00a0<a href=\"https:\/\/sheffieldhallam.sharepoint.com\/sites\/4042\/SitePages\/Getting-Started-With-Teams.aspx#accessing-ms-teams\">Getting started with MS Teams<\/a>\u200b<\/span><\/li>\n<li data-aria-posinset=\"7\" data-aria-level=\"1\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Students can get more information from\u00a0<a href=\"https:\/\/www.shu.ac.uk\/digital-skills\/online-learning\">Hallam Digital Skills<\/a>\u200b<\/span><\/li>\n<li data-aria-posinset=\"8\" data-aria-level=\"1\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Staff and students can look at MS Teams Essential Training, particularly\u00a0Section 3 on Group Conversations:\u00a0<a href=\"https:\/\/www.linkedin.com\/learning\/microsoft-teams-essential-training-5\/post-and-read-messages?u=69719634\">Post and Read Messages<\/a>.\u200b<\/span><\/li>\n<li data-aria-posinset=\"9\" data-aria-level=\"1\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\" data-usefontface=\"false\" data-contrast=\"none\">Use the Student Voice Channel to reach out to your course cohort<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;color: #993366\">Keeping in touch<\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Student representative systems work well when there is a good relationship and ongoing dialogue between students and staff. The relationship between Course Reps and Course Leaders is particularly crucial.<\/span><\/p>\n<h3><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Principles<\/strong><\/span><\/h3>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Staff-student meetings are important, but these often only take place once a semester, so dialogue between meetings is important to:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Build positive, productive\u00a0and trusting relationships between staff and student reps<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Raise and address any urgent issues<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Deal with problems in a timely way<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Gather feedback from students at different points in their course<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Feed back to students on the outcomes of meetings and actions taken<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Discuss sensitive issues which it may not be appropriate to raise, or which student reps may not feel comfortable raising,\u00a0in a meeting (e.g. student feedback about individual staff members)<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>At the start of the year<\/strong><\/span><\/h3>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">If you are a Course Leader or other staff member who works with Student Reps:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Introduce yourself to Student Reps<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Let Student Reps know how to contact you<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Encourage Reps to contact you<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Be proactive in contacting reps to gather feedback, get their input into current issues or projects, or update them on progress<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><strong>Student Rep Engagement<\/strong><\/span><\/h3>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">It is important to keep the course reps engaged now that they have been recruited and attended the first training session. To do this we recommend regular catch ups with reps. Ideas to consider:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Send regular emails, including the\u00a0date of the next meeting and some suggestions of questions to which Student Reps could seek feedback from their peers.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Allow time at the end of taught sessions (where feasible) for Reps to raise any issues which need to be addressed<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">When on campus, offer hot drinks vouchers to Student Reps who come along to informal catch ups.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Use mid-module reviews to enable Reps to raise issues of concern which it may be possible to resolve\u00a0quickly\/ easily.<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/blogs.shu.ac.uk\/studentreps\/files\/2019\/05\/Find-My-Rep2.png\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-942 alignleft\" src=\"https:\/\/blogs.shu.ac.uk\/studentreps\/files\/2019\/05\/Find-My-Rep2-251x300.png\" alt=\"\" width=\"148\" height=\"177\" srcset=\"https:\/\/blogs.shu.ac.uk\/studentreps\/files\/2019\/05\/Find-My-Rep2-251x300.png 251w, https:\/\/blogs.shu.ac.uk\/studentreps\/files\/2019\/05\/Find-My-Rep2.png 374w\" sizes=\"auto, (max-width: 148px) 100vw, 148px\" \/><\/a><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Student Reps can be contacted by other\u00a0students in their cohort via the <a href=\"https:\/\/www.hallamstudentsunion.com\/representation\/academicinterests\/findmyrep\/\">Find My Rep online\u00a0<\/a>tool.\u00a0 Students who are logged onto the Hallam Union website can use this to identify their Course Rep is, and make contact with them.\u00a0\u00a0Further information is available from the <a href=\"https:\/\/www.hallamstudentsunion.com\/representation\/academicinterests\/iamuniversitystaff\/\">Representation and Democracy Manager<\/a> in Sheffield Hallam Students\u2019 Union, with links available on the <a href=\"https:\/\/www.hallamstudentsunion.com\/representation\/academicinterests\/\" target=\"_blank\" rel=\"noopener noreferrer\">Students\u2019 Union website<\/a>.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<table style=\"border-collapse: collapse;width: 100%\">\n<tbody>\n<tr>\n<td style=\"width: 100%;background-color: #f2f2f2\"><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\">Last updated: 9th March 2022 &#8211; Natalie Brownell ADD Team<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Staff and Student Reps use a variety of mechanisms for communications, including Blackboard sites, Microsoft Teams, email, and Facebook groups. Course Leaders are encouraged to agree with their Course Reps [&hellip;]<\/p>\n","protected":false},"author":4333,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-31","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.shu.ac.uk\/studentreps\/wp-json\/wp\/v2\/pages\/31","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.shu.ac.uk\/studentreps\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.shu.ac.uk\/studentreps\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/studentreps\/wp-json\/wp\/v2\/comments?post=31"}],"version-history":[{"count":17,"href":"https:\/\/blogs.shu.ac.uk\/studentreps\/wp-json\/wp\/v2\/pages\/31\/revisions"}],"predecessor-version":[{"id":1401,"href":"https:\/\/blogs.shu.ac.uk\/studentreps\/wp-json\/wp\/v2\/pages\/31\/revisions\/1401"}],"wp:attachment":[{"href":"https:\/\/blogs.shu.ac.uk\/studentreps\/wp-json\/wp\/v2\/media?parent=31"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}