What is spam?

Gmail Spam

Gmail Spam

Spam e-mails are unsolicited messages sent to a large number of recipients. A spam e-mail may advertise products or services, ask you for information, contain malware and so on.

I’m receiving spam but I never gave my address out?

A spammer doesn’t need to know your e-mail address to send you spam. They may have guessed your e-mail address, stolen it from another site, bought it from someone else or obtained it some other way.

What is a spam filter?

Spam filters can reduce the amount of spam that reaches your inbox. These filters examine incoming messages for signs that they may be spam. If the filter decides a message is likely to be spam it will ‘mark it as spam’ and place it into a special holding area. You can then examine the e-mail and delete it, or, if it wasn’t actually spam, approve it.

All SHU e-mail accounts have spam filtering. However, spam filters can make mistakes. You should always scrutinise a message to ensure that it is genuine.

What should I do if I receive spam?

If you receive a spam message the best option is usually to simply ignore it and delete it. If you receive an e-mail that you think may be spam, but you aren’t certain, you can contact Advisory for help.

What is phishing?

Phishing is where a spammer attempts to ‘lure’ people into providing personal details to them. This information can be used to send further spam, for fraud, for theft, etc.

Should I reply? Should I follow the link?

If you suspect an e-mail is spam or a phishing attempt then you shouldn’t reply to it or follow any links in the e-mail.

NEVER give out any personal information in response to an unexpected e-mail (either by replying or by following a link to a website).

If you have any doubts about the authenticity of an e-mail, or you think that you may have replied to a spam e-mail by accident, please contact the Advisory service on extension 3333 or visit a learning centre helpdesk.

Where can I find out more?

For more information on spam please visit the shuspace e-mail help pages. You can also find out more about phishing.

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