What you can get help with and where…

There are a variety of ways you can get help whether you’re at home, on placement, live outside Sheffield, or even upstairs in the library!

What… can you ask us about?

  • borrowing from libraries and your borrower accounts
  • logging in and using SHU IT systems
  • using Microsoft Office software
  • printing, copying and scanning
  • finding and using materials for your assignments
  • referencing
  • using library services and facilities eg booking PCs and group spaces
  • referrals to other and specialist services

Where… you can go to get help!

  • chat – useful at home, on placement, if you live at a distance, or even in the library

Chat for library support (including supporting users of IT systems and equipment in libraries) 24/7/365 – with our staff during daylight hours and university library colleagues in the US overnight

Chat for IT support 9am – 5pm Mon – Fri

  • Helpdesks

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If you’re in Adsetts or Collegiate, check out the library Helpdesk – opening hours on shuspace.

 

simon help point

 

There are also IT Help Points located in Harmer and the Atrium at Heart of the Campus – opening hours are 8.45am-4.45pm (from 10am Weds).

 

Don’t get stuck – ask us!