What you can get help with and where…

There are a variety of ways you can get help whether you’re at home, on placement, live outside Sheffield, or even upstairs in the library!

What… can you ask us about?

  • borrowing from libraries and your borrower accounts
  • logging in and using SHU IT systems
  • using Microsoft Office software
  • printing, copying and scanning
  • finding and using materials for your assignments
  • referencing
  • using library services and facilities eg booking PCs and group spaces
  • referrals to other and specialist services

Where… you can go to get help!

  • chat – useful at home, on placement, if you live at a distance, or even in the library

Chat for library support (including supporting users of IT systems and equipment in libraries) 24/7/365 – with our staff during daylight hours and university library colleagues in the US overnight

Chat for IT support 9am – 5pm Mon – Fri

  • Helpdesks



If you’re in Adsetts or Collegiate, check out the library Helpdesk – opening hours on shuspace.


simon help point


There are also IT Help Points located in Harmer and the Atrium at Heart of the Campus – opening hours are 8.45am-4.45pm (from 10am Weds).


Don’t get stuck – ask us!

Why you need to sign in to Library Search

You could be missing out on lots of things if you don’t sign in when you’re using Library Search.  Imagine there’s a book you need that’s out on loan to someone else at the moment, so you want to request it.  You find it in Library Search, but there’s no request link… (click on the picture to see a bigger version)

No request link sign in

Click on the ‘Sign-in for more options’ link, sign in using your SHU username and password, and the request link will appear for you to click on.

Signed in request link

Save searchYou need to sign in to do some other things as well.  Library Search can save a search for you; click on the ‘Save search’ link at the bottom left of the search results page.  The link won’t appear at all though unless you’ve signed in first.  You have to sign in to get access to electronic resources as well.

OK, so let’s say you’re convinced of the need to sign in.  Here’s how to do it.

  1. If you’re on the Library Gateway, click on the ‘My Library Account’ link in the top, right-hand corner, enter your login details, and you’re signed into Library Search.My Library Account link
  2. If you’ve done a search already and you’re on the results page, click on the ‘Students and staff’ sign in link at the top of the page.Students and staff link

Now you can enjoy all the benefits of Library Search.  Hurray!