What you can get help with and where…

There are a variety of ways you can get help whether you’re at home, on placement, live outside Sheffield, or even upstairs in the library!

What… can you ask us about?

  • borrowing from libraries and your borrower accounts
  • logging in and using SHU IT systems
  • using Microsoft Office software
  • printing, copying and scanning
  • finding and using materials for your assignments
  • referencing
  • using library services and facilities eg booking PCs and group spaces
  • referrals to other and specialist services

Where… you can go to get help!

  • chat – useful at home, on placement, if you live at a distance, or even in the library

Chat for library support (including supporting users of IT systems and equipment in libraries) 24/7/365 – with our staff during daylight hours and university library colleagues in the US overnight

Chat for IT support 9am – 5pm Mon – Fri

  • Helpdesks



If you’re in Adsetts or Collegiate, check out the library Helpdesk – opening hours on shuspace.


simon help point


There are also IT Help Points located in Harmer and the Atrium at Heart of the Campus – opening hours are 8.45am-4.45pm (from 10am Weds).


Don’t get stuck – ask us!

Requesting books from one library to the other

Did you know that it’s possible to request a book that’s on the shelves at Collegiate Library and have it brought to Adsetts Library for you to collect?  It works the other way round as well.

Dont panic

For example, if you’re based at Collegiate Campus but there’s a book you need for your course on the shelves at Adsetts, you don’t have to go there in person to get it.  Instead, use Library Search to place a request.  Here’s what you need to do.

1. Go to the Library Gateway and use Library Search to find the book you need.

2. Underneath the title and details, click on ‘Find in library’, and then on ‘Request’.

Find in library request

3. Another screen will appear with a short form for you to fill in.  Choose ‘BOOK’, ‘1 WEEK LOAN’, and then pick the library where you’d like to collect the book.

Pickup location

Remember: if a book is on the shelves and available at Adsetts, you won’t be able to request it to pick up at Adsetts.  Likewise, if a book is available at Collegiate Library, you can’t request it to collect there.

4. Click on the orange ‘Request’ button to finish placing your request.  You will get an email to let you know when the book is ready for you to collect.

You may also be interested in: Request a book using Library Search

Request a book using Library Search

Sometimes, you might need a book for an assignment but all the copies are out on loan to other people.  Don’t just wait for one to come back because that might take ages and someone else might get it!  Instead, you can request a copy so the next one that comes back to the library will be reserved for you.  Watch this video tutorial for step-by-step instructions on using Library Search to request a book.

Remember: if you want to know more, contact us:

You may also be interested in: Finding a book using Library Search

Why you need to sign in to Library Search

You could be missing out on lots of things if you don’t sign in when you’re using Library Search.  Imagine there’s a book you need that’s out on loan to someone else at the moment, so you want to request it.  You find it in Library Search, but there’s no request link… (click on the picture to see a bigger version)

No request link sign in

Click on the ‘Sign-in for more options’ link, sign in using your SHU username and password, and the request link will appear for you to click on.

Signed in request link

Save searchYou need to sign in to do some other things as well.  Library Search can save a search for you; click on the ‘Save search’ link at the bottom left of the search results page.  The link won’t appear at all though unless you’ve signed in first.  You have to sign in to get access to electronic resources as well.

OK, so let’s say you’re convinced of the need to sign in.  Here’s how to do it.

  1. If you’re on the Library Gateway, click on the ‘My Library Account’ link in the top, right-hand corner, enter your login details, and you’re signed into Library Search.My Library Account link
  2. If you’ve done a search already and you’re on the results page, click on the ‘Students and staff’ sign in link at the top of the page.Students and staff link

Now you can enjoy all the benefits of Library Search.  Hurray!