What you can get help with and where…

There are a variety of ways you can get help whether you’re at home, on placement, live outside Sheffield, or even upstairs in the library!

What… can you ask us about?

  • borrowing from libraries and your borrower accounts
  • logging in and using SHU IT systems
  • using Microsoft Office software
  • printing, copying and scanning
  • finding and using materials for your assignments
  • referencing
  • using library services and facilities eg booking PCs and group spaces
  • referrals to other and specialist services

Where… you can go to get help!

  • chat – useful at home, on placement, if you live at a distance, or even in the library

Chat for library support (including supporting users of IT systems and equipment in libraries) 24/7/365 – with our staff during daylight hours and university library colleagues in the US overnight

Chat for IT support 9am – 5pm Mon – Fri

  • Helpdesks



If you’re in Adsetts or Collegiate, check out the library Helpdesk – opening hours on shuspace.


simon help point


There are also IT Help Points located in Harmer and the Atrium at Heart of the Campus – opening hours are 8.45am-4.45pm (from 10am Weds).


Don’t get stuck – ask us!

Referencing tools and when to use them

You’ve probably heard that there are pieces of software you can use to help with referencing and you might even have used some of them, but which one is best for your assignment? Well, it depends what you’re working on. We recommend two tools.

Word referencing tool

Microsoft Word logo

If you’re writing an essay and need something to help you with your citations and reference list, the referencing tool built into Microsoft Word will probably do everything you need. You’ll have to download some extra files to add the SHU-Harvard referencing style, but they’re available on the Microsoft Word tool tab of our referencing software guide with instructions on what to do, so it shouldn’t take long. One disadvantage of Word referencing tool is that it won’t put your reference list into alphabetical order by author, but you can do that manually.


If you’re working on a longer assignment or your dissertation, it’s definitely worth using RefWorks. It’s slightly more complicated than the Word tool because you’ll need to create a RefWorks account online first, but there are full instructions on the RefWorks tab of the referencing software guide. RefWorks is an online tool, which means you log in through your web browser to add your references. Then, to create citations and reference lists, you need to install an add-in for Microsoft Word called Write-N-Cite (again, there are instructions to follow). RefWorks is great for building up a database of references, so you can keep track of useful things you’ve read for future assignments.

So, why these two tools?

Crucially, they can help you create references in the SHU-Harvard style that we use at Sheffield Hallam. Other applications (like the online favourite Neil’s Toolbox) give you generic Harvard references, which aren’t exactly the same.

Finally, remember that all referencing tools are just there to help – they can’t do the job for you! Make sure you check your citations and references against our comprehensive Guide to Harvard referencing and citations.

Guide to referencing and citations in the SHU-Harvard style

And do let us know if you’re trying to reference something and can’t find an example in this guide. Go to the library helpdesk or get in touch.

You may also be interested in: Microsoft Office 365 – now free to all SHU students and staff (blog post)