New £1 coins!

background-20050__340The new £1 coins have been released – and the old ones will be gradually phased out

Our print top-up kiosks are still set to take the old coins at the moment but we are working to update them.

In the meantime if you’ve only got a new £1 coin you can exchange it for an old one at the Helpdesk or Reception.

Do you know you can also pay for your printing online? Everyone has IT account set up so that you pay for printing and photocopying via a system called Papercut. Here’s how to activate your account…

  1. Top up your SHUcard – if you haven’t done this before you’ll need to ‘add payment method’ (so register a bank card). You only need to do this once.
  2. Transfer the money on your SHUcard to pay for your printing

By using the SHUgo app you can pay via your phone too

PS the vending machines are ready to take the new £1 coins!

What you can get help with and where…

There are a variety of ways you can get help whether you’re at home, on placement, live outside Sheffield, or even upstairs in the library!

What… can you ask us about?

  • borrowing from libraries and your borrower accounts
  • logging in and using SHU IT systems
  • using Microsoft Office software
  • printing, copying and scanning
  • finding and using materials for your assignments
  • referencing
  • using library services and facilities eg booking PCs and group spaces
  • referrals to other and specialist services

Where… you can go to get help!

  • chat – useful at home, on placement, if you live at a distance, or even in the library

Chat for library support (including supporting users of IT systems and equipment in libraries) 24/7/365 – with our staff during daylight hours and university library colleagues in the US overnight

Chat for IT support 9am – 5pm Mon – Fri

  • Helpdesks



If you’re in Adsetts or Collegiate, check out the library Helpdesk – opening hours on shuspace.


simon help point


There are also IT Help Points located in Harmer and the Atrium at Heart of the Campus – opening hours are 8.45am-4.45pm (from 10am Weds).


Don’t get stuck – ask us!

Scan things and email them to yourself

Colour printer

Did you know that all printers in the libraries have a built-in scanner? So, if you’ve got a drawing that you need to insert into an assignment or want to scan in a document to send on to someone else, these ingenious machines can help.

Scanning is free and works by sending anything you scan directly to an email address of your choice; it doesn’t have to be your University one.

Need some help to scan?  Follow the step-by-step instructions on shuspace. Look for the poster on the wall behind each printer, too.printcopyscan

If you get stuck, go to the library Helpdesk and we’ll show you what to do.

Law alert!
Please don’t scan loads of pages from a print book or journal. That’s basically creating your own eBook, which isn’t allowed under copyright law. Instead, head to the Library Gateway and use Library Search to find a print or electronic copy.

You may also be interested in: Where are the printers and photocopiers? (shuspace page)

Countdown to Christmas no. 5 – add print credit online

Add print credit online
If you’re working in the libraries over the holidays and want to print off your work, you might find that you need to top up your print account.  Follow these steps to do it online…
1. Go to and log in using your University username and password.

Add a payment method (if you haven’t already)

2. Start by adding a payment method to your account if you haven’t already.  Click on ‘Settings’ > ‘Manage payment methods’ > ‘Add new payment method’, then enter your card details and click ‘Continue’.

3. Click on the little Home icon at the top of the page to go back to the main screen.

Top up your SHUcard (if you haven’t already)

4. Click on ‘Secure Top Up’ and choose how much you would like to add to your SHUcard.

5. Enter your CVV number (the last three digits on the strip on the back of your credit or debit card) then click on the ‘Top Up Now’ button.

Transfer money to your print account

6. On the Secure Top Up screen, change the drop-down box at the top of the page to show ‘Transfer to PaperCut’.

7. Choose the amount you want to move across from your SHUcard to your print account.  Either choose one of the amounts listed or click on ‘Other’ and then type an amount in the box.

8. Click on the ‘Transfer Now’ button and you’re done – the money should have been added to your print account.

If you have any questions about printing, such as prices or where the printers are, have a look at the Printing information on shuspace.

Help us spread the word – follow and retweet our countdown messages @shu_library on Twitter. The first person to retweet each day can win one of 12 goodie bags and they’re ready to go…


All change!


The print top-up machines at Adsetts Library are being moved to the café area on Level 4 very soon. This will give us more room to manoeuvre around the self-service machines and will make sure the book scanners don’t interfere with each other.

In the future, we’re planning to replace the current machines with newer ones, which will be easier and faster to use.

For news and updates, follow us on Twitter – @shu_library

All-in-one printing in Adsetts

Those of you who use Collegiate Learning Centre will know that we’ve had the all-in-one printers for black & white and colour printing there for a while.  Well, it’s the same at Adsetts now and you can do everything on the all-in-one printers.

Photo credit: Sheffield Hallam University

To print, all you need to do is

  • choose whether you want ‘Colour’ or ‘Black and white’ printing in the Print menu of whichever program you’re using, and click Print
  • use your SHUcard to log in to any of the all-in-one printers – they’re on every level of the learning centres
  • release the print job and your work will print out

We’ll be putting two new all-in-one printers in Adsetts cafe as well, so there’ll be more places to print than ever.

For more detailed instructions on how to print, have a look on shuspace or ask at the learning centre Helpdesk.

Life after SHU and what you can do

When your course at Sheffield Hallam finishes, you won’t lose access to University resources straight away.

  • Grad%20Fudge%20BearYou’ll be able to use the learning centres until 31 July or whenever your Faculty Office tells us you’ve finished, whichever comes first, so please make sure you return all books and pay off any fines before then.
  • Your username and password will stop working at the same time, so you won’t be able to get into shuspace, log in to University PCs, use the printers.  You won’t be able to get access files on your HomeDrive either, so make sure you save them elsewhere in time!
  • You will be able to get access to your student emails for up to 1 year after your course ends.  Just go to and log in using your username and password.

If you’ve got any questions about finishing your course and how it’ll affect your access to University resources, have a look on shuspace for more information or ask at one of the learning centre Helpdesks.

Top up and pay fines online

It’s a busy time of year in the learning centres and there might be a queue at the Helpdesk, so why not top up your printer credit or pay your library fines online instead?

To add to your Papercut account, log in to shuspace and you’ll see a ‘Print top up’ link in the Dashboard box, underneath the information about your student emails.Print top upClick on the link and follow the steps on screen to top up.  Alternatively, just go straight to

If you need to pay a library fine, start on the Library Gateway, go to My Library Account and then click on the link underneath the login boxes.Pay your library finesAgain, you can just go directly to instead if you find that easier.

If you have any problems, you can still come to the learning centre Helpdesks to add printer credit and pay off your fines.

It’s getting busy in learning centres…

Lots of you have assignment deadlines, dissertation hand-ins and exams at the moment, so the learning centres are getting busy.  Can’t find a PC that’s free?

If a room isn’t being used for teaching – check the timetable on the door to find out – you can go in and use a PC.

At City Campus, we’ve got PCs and printers in2013-09-13 09.15.37

  • Library Teaching Room (6624) and Library Seminar Room (6613), both on Level 6 of the learning centre
  • Information Works in the Eric Mensforth building
  • Level 3 of the Owen building
  • Cantor building

At Collegiate Campus, you can try

  • it room3Rooms C033 – C038 on the lower ground floor of the learning centre
  • Room C106 on the first floor of the learning centre
  • Room A007 in Collegiate Hall
  • Room D102 in the Main building
  • Rooms F300 and F344 in the Robert Winston building
  • Southbourne building

Remember cafe areas at both campuses have PCs as well.  If you still can’t find a PC that’s free, go to one of the learning centre Helpdesks and we’ll try to help you find one. 

Quick Q&A: how much does printing cost?

It depends on whether you’re printing in colour or black and white.  An A4 page in black and white is 5p, while an A4 page in colour is 12p.

For information about double-sided printing and different paper sizes, have a look on shuspace.  Just type print cost into the search box and click ‘Search’, and you’ll soon find the page called ‘How much does it cost to print?’