New £1 coins!

background-20050__340The new £1 coins have been released – and the old ones will be gradually phased out

Our print top-up kiosks are still set to take the old coins at the moment but we are working to update them.

In the meantime if you’ve only got a new £1 coin you can exchange it for an old one at the Helpdesk or Reception.

Do you know you can also pay for your printing online? Everyone has IT account set up so that you pay for printing and photocopying via a system called Papercut. Here’s how to activate your account…

  1. Top up your SHUcard – if you haven’t done this before you’ll need to ‘add payment method’ (so register a bank card). You only need to do this once.
  2. Transfer the money on your SHUcard to pay for your printing

By using the SHUgo app you can pay via your phone too

PS the vending machines are ready to take the new £1 coins!

Topping up your print account

So, you’re in the library and you need to print – here are your options

Option 1 – transfer money from your SHUcard – recommended anytime

Your SHUcard is key to your student life, with it you can access the libraries, borrow books and laptops, automatically log into a printer, attend exams etc. You PrintTopUp2014can also add money to your SHUcard to go ‘cashless’.

Once you’ve got money on your SHUcard you can spend it in various ways at cafes, uni shops or you can transfer it to your ‘printing account’ (Papercut)

  • Login to http://go.shu.ac.uk/cashless
  • Click Secure Top Up’
  • Select Transfer to Papercut’ from the drop down at the top of the page. This will change the page and grey out the CVV field.
  • Choose the amount or click Other’ and enter an amount (£1 minimum) then press ‘Transfer Now’
  • Click ‘OK’ in the confirmation box then click Home
  • Click the ‘amount box’ in the top right of the screen to view a summary of the balances in your different purses – Cash, Club card, or Papercut

Option 2 – is to log into a Print top-up machine – recommended anytime

  • in Adsetts – these are located on the left hand side of the café area on level 4
  • in Collegiate library – there’s one in the main room on the ground floor as well as the top of the first floor stairs

Option 3 – at a library Helpdeskduring staffed hours

  • credit your print account by cash or debit/credit card

What you can get help with and where…

There are a variety of ways you can get help whether you’re at home, on placement, live outside Sheffield, or even upstairs in the library!

What… can you ask us about?

  • borrowing from libraries and your borrower accounts
  • logging in and using SHU IT systems
  • using Microsoft Office software
  • printing, copying and scanning
  • finding and using materials for your assignments
  • referencing
  • using library services and facilities eg booking PCs and group spaces
  • referrals to other and specialist services

Where… you can go to get help!

  • chat – useful at home, on placement, if you live at a distance, or even in the library

Chat for library support (including supporting users of IT systems and equipment in libraries) 24/7/365 – with our staff during daylight hours and university library colleagues in the US overnight

Chat for IT support 9am – 5pm Mon – Fri

  • Helpdesks

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If you’re in Adsetts or Collegiate, check out the library Helpdesk – opening hours on shuspace.

 

simon help point

 

There are also IT Help Points located in Harmer and the Atrium at Heart of the Campus – opening hours are 8.45am-4.45pm (from 10am Weds).

 

Don’t get stuck – ask us!

Countdown to Christmas no. 5 – add print credit online

Add print credit online
If you’re working in the libraries over the holidays and want to print off your work, you might find that you need to top up your print account.  Follow these steps to do it online…
1. Go to www.shu.ac.uk/shucard and log in using your University username and password.

Add a payment method (if you haven’t already)

2. Start by adding a payment method to your account if you haven’t already.  Click on ‘Settings’ > ‘Manage payment methods’ > ‘Add new payment method’, then enter your card details and click ‘Continue’.

3. Click on the little Home icon at the top of the page to go back to the main screen.

Top up your SHUcard (if you haven’t already)

4. Click on ‘Secure Top Up’ and choose how much you would like to add to your SHUcard.

5. Enter your CVV number (the last three digits on the strip on the back of your credit or debit card) then click on the ‘Top Up Now’ button.

Transfer money to your print account

6. On the Secure Top Up screen, change the drop-down box at the top of the page to show ‘Transfer to PaperCut’.

7. Choose the amount you want to move across from your SHUcard to your print account.  Either choose one of the amounts listed or click on ‘Other’ and then type an amount in the box.

8. Click on the ‘Transfer Now’ button and you’re done – the money should have been added to your print account.

If you have any questions about printing, such as prices or where the printers are, have a look at the Printing information on shuspace.

Help us spread the word – follow and retweet our countdown messages @shu_library on Twitter. The first person to retweet each day can win one of 12 goodie bags and they’re ready to go…

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All change!

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The print top-up machines at Adsetts Library are being moved to the café area on Level 4 very soon. This will give us more room to manoeuvre around the self-service machines and will make sure the book scanners don’t interfere with each other.

In the future, we’re planning to replace the current machines with newer ones, which will be easier and faster to use.

For news and updates, follow us on Twitter – @shu_library