Meet Toni!

She’s one of our team of new ‘roving’ staff already helping students! roving

From Monday 31 October, we’re trialling a new roving service available on our library floors until the end of semester one.

At Adsetts the team will be out and about on level 4 and at Collegiate they will be working on the ground floor and first floor.

They can support a range of services including

  • your library questions
  • self-service – issue/return and print top up machines
  • library gateway/catalogue including directing more complex queries to the Helpdesk
  • printing and photocopying
  • directional queries
  • MyPC bookings

So if you’re stuck at a printer, can’t locate that book, need help booking a pc etc – keep a look out for them!

We’ll let you know how the trial goes.

All the essential stationery items!

We know when you’re busy and under pressure how easy it is to forget essential stationery items!

Now you don’t have to rely on the Helpdesk being open to get these, you can help yourself 24/7.

free stationeryWe’ve got a stock of plastic wallets, black pens, pencils and everything you need to bind your assignments –  for free!

In Adsetts you’ll find them in the Resources area on level 4.

 

stationery coll

 

At Collegiate they are in the main room, on the ground floor, opposite the printers.

Tell us what you think…

#shulibraryhys

 

What you can get help with and where…

There are a variety of ways you can get help whether you’re at home, on placement, live outside Sheffield, or even upstairs in the library!

What… can you ask us about?

  • borrowing from libraries and your borrower accounts
  • logging in and using SHU IT systems
  • using Microsoft Office software
  • printing, copying and scanning
  • finding and using materials for your assignments
  • referencing
  • using library services and facilities eg booking PCs and group spaces
  • referrals to other and specialist services

Where… you can go to get help!

  • chat – useful at home, on placement, if you live at a distance, or even in the library

Chat for library support (including supporting users of IT systems and equipment in libraries) 24/7/365 – with our staff during daylight hours and university library colleagues in the US overnight

Chat for IT support 9am – 5pm Mon – Fri

  • Helpdesks

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If you’re in Adsetts or Collegiate, check out the library Helpdesk – opening hours on shuspace.

 

simon help point

 

There are also IT Help Points located in Harmer and the Atrium at Heart of the Campus – opening hours are 8.45am-4.45pm (from 10am Weds).

 

Don’t get stuck – ask us!

Don’t panic if you lose a book!

Dont panic

If you’ve got a book on loan from the library but can’t find it anywhere, here are some things you can try.

  1. It sounds obvious, but have a really good look round at home and anywhere else you’ve been working recently.  Still no sign of it?
  2. Could you have left it on the bus or in a pub?  Most places have lost property boxes so it’s worth phoning up to check.
  3. Go to the library and have a look on the shelves.  If you left it on a desk by mistake, someone could have found and shelved it without knowing that it’s on loan to you.  It’s worth checking the ‘Recently returned’ shelves on the same floor as well just in case someone only found it recently.  Not there?
  4. Tell a member of staff at the library Helpdesk that you can’t find the book.  It won’t be the first time we’ve had a student come to us about a missing book, so don’t worry.  If you’re absolutely sure you left it in the library or think you’ve returned it already but it’s still on your account, we’ll set it to missing on the library system and help you look for it.
  5. If all else fails and the book is truly lost, we’ll ask you to pay for a replacement copy.  There aren’t any penalty charges or anything like that, it’s just the amount of money needed to buy the same book again.

Pro tip: Pick up a SHU Library bag from one of the library Helpdesks and keep all of your library books in it.  The bags come with handy long handles to go over your shoulder or hang on the back of a chair, so you’ll never lose any books again!

SHU Library bag

You may also be interested in: The quick guide to book renewals