Meet Toni!

She’s one of our team of new ‘roving’ staff already helping students! roving

From Monday 31 October, we’re trialling a new roving service available on our library floors until the end of semester one.

At Adsetts the team will be out and about on level 4 and at Collegiate they will be working on the ground floor and first floor.

They can support a range of services including

  • your library questions
  • self-service – issue/return and print top up machines
  • library gateway/catalogue including directing more complex queries to the Helpdesk
  • printing and photocopying
  • directional queries
  • MyPC bookings

So if you’re stuck at a printer, can’t locate that book, need help booking a pc etc – keep a look out for them!

We’ll let you know how the trial goes.

Weekends in the libraries

We’re making some changes at weekends from 1st August  – here’s what you need to know

  • Adsetts and Collegiate libraries are open 24/7/365 – and yes, that means Christmas day too!24hr-opening-2015
  • security staff are available at both Reception desks. At Adsetts this is just inside the main entrance on level 4 and at Collegiate it’s just inside the main doors on the ground floor
  • you’ll need to remember your SHU card for entry (and exit at Adsetts), printing and borrowing

And if you need a helping handbomgar

  • library chat is available 24/7 – you’ll find a link on your desktop, on shuspace and the Library Gateway (in the top right corner)
  • you can phone 0114 2253333 24/7
  • look on shuspace or email library@shu.ac.uk
  • Helpdesks are open Monday – Friday

As a result of your comments the grace period for returning books has increased from 3 days to 5 days (this includes weekends). Read more here

Don’t panic if you lose a book!

Dont panic

If you’ve got a book on loan from the library but can’t find it anywhere, here are some things you can try.

  1. It sounds obvious, but have a really good look round at home and anywhere else you’ve been working recently.  Still no sign of it?
  2. Could you have left it on the bus or in a pub?  Most places have lost property boxes so it’s worth phoning up to check.
  3. Go to the library and have a look on the shelves.  If you left it on a desk by mistake, someone could have found and shelved it without knowing that it’s on loan to you.  It’s worth checking the ‘Recently returned’ shelves on the same floor as well just in case someone only found it recently.  Not there?
  4. Tell a member of staff at the library Helpdesk that you can’t find the book.  It won’t be the first time we’ve had a student come to us about a missing book, so don’t worry.  If you’re absolutely sure you left it in the library or think you’ve returned it already but it’s still on your account, we’ll set it to missing on the library system and help you look for it.
  5. If all else fails and the book is truly lost, we’ll ask you to pay for a replacement copy.  There aren’t any penalty charges or anything like that, it’s just the amount of money needed to buy the same book again.

Pro tip: Pick up a SHU Library bag from one of the library Helpdesks and keep all of your library books in it.  The bags come with handy long handles to go over your shoulder or hang on the back of a chair, so you’ll never lose any books again!

SHU Library bag

You may also be interested in: The quick guide to book renewals

Changes to borrowing – 3rd, 4th, 5th and 6th July!

Changes to borrowing are happening this weekend – here’s the essential information…

  • Friday 3rd July and Saturday 4th July 3rd A4

From 5pm on Friday 3rd July there’ll be no self-service available for renewals, issuing or requesting books.

Books can be issued at the Helpdesks between 10am – 5pm on Saturday 4th July.

You can return books to the usual areas and there’ll be information on how to do this in both libraries. Please note these books won’t be taken off your account immediately.

  • Sunday 5th July5th

There’ll be no self-service available for renewals, issuing or requesting books.

You can return books to the usual areas and there’ll be information on how to do this in both libraries. Please note these books won’t be taken off your account until Monday 6th July.

Books can be issued at the Helpdesks from 8.30am  Monday 6th July.

  • Monday 6th July

There’ll be no self-service available for renewals, issuing or requesting books until Tuesday 7th July

You can return books to the usual areas and there’ll be information on how to do this in both libraries. Please note these books won’t be taken off your account immediately.

Books can be issued at the Helpdesks from 8.30am Monday 6th July.

All books already out on loan will automatically be renewed until 21st July – after this date your books will automatically be renewed for up to a year unless someone else requests it or your SHUcard expires. Checking My Library Account is the best way to keep up to date. Here are the facts you need to know about the changes to borrowing

All charges for overdue items will be cleared at this time, however charges for replacement/lost books will remain

  • Tuesday 7th July

All services should be up and running as usual – if you have any questions contact us at Helpdesks, email learning.centre@shu.ac.uk, online chat (front page of the Library Gateway) and phone 0114 225 3333