Need Help Urgently?

Student Wellbeing is not an emergency or crisis service, and while we try to offer appointments as quickly as possible, we are not usually able to offer them immediately. For urgent or out-of-hours help please contact one or more of the following services:

In an Emergency
Generally, you should visit A&E or call 999 for life-threatening emergencies. The nearest A&E department to the university is the Northern General Hospital just over 2 miles away. If you urgently need medical help or advice but it’s not a life-threatening situation, phone NHS 111, available 24/7.

Big White Wall
You can access free, 24/7, anonymous online support with Big White Wall. Just sign up with your university email address to explore the range of support on offer. You can talk about whatever is troubling you in a support community, with counsellors available 24/7.

Student Health at SHU
Tel: 0114 225 2134.
If you’re not registered at the University, contact your own GP or the NHS on 111, a 24-hour service if you urgently need medical help or advice but it’s not a life-threatening situation.

A 24-hour support service to discuss personal issues. Many of the Samaritans’ branches are also open to visitors, so you can to speak to someone in person. They also offer support to those worried about others. See the page What should I do if I know someone who is feeling suicidal?
Tel: 116 123, email:

Sheffield Samaritans
Tel: 0114 276 7277, address: 272 Queens Road, Sheffield, S2 4DL. Wheelchair accessible; adapted toilet.

A confidential listening and information service run by trained volunteer students at both Sheffield Hallam University and the University of Sheffield, 8pm – 8am during term time.
Tel: 0114 222 8787, email:, text: 07786 207 208 (8pm – midnight)

Confidential young suicide prevention advice.
Tel: 0800 068 41 41, email:, text: 07786 209697

Grassroots Suicide Prevention
Supporting communities to prevent suicide, one life at a time. Their website includes resources to help those at risk of suicide or concerned about someone else. There is also a Stay Alive Mobile Phone Application which can be personalised to tailor it to the user.

Rethink Mental Illness
Mental health information & advice on practical problems from Monday to Friday 10am – 2pm (except Bank Holidays). There is also an SOS guide which offers practical advice on mental illness.
Tel: 0808 801 0440 (Calls free from landlines and mobiles)

About Self-help resources Contact us