You say… accessing Adsetts at night

We’ve had a report that a student was unable to access the Library (out of hours) via Arundel Gate. They did not have their SHUcard so used the telephone number on the doors, for when you need help, but the phone was not answered and the student was not able to access the building.
We say…
We’re sorry to hear this, obviously it’s not good, unfortunately without details such as time and date it’s hard to follow this up. However, what we have done is to remind staff on the Reception desk to listen out for the phone.