You say…

you’re being kept on hold for too long when using the new help number 2222
We say…
This new service started at the beginning of January and initially there were some call waiting issues, however we believe these have now been resolved.
If you do experience any issues please let us know (via another method) with some details of times and dates so we can investigate.
Also, remember you can get in touch with Hallam Help in other ways too