Author Archives: Hannah Taylor

Protecting your portable equipment

October 19th, 2016 | Posted by Hannah Taylor in Uncategorized - (0 Comments)

Several items of portable IT equipment have been lost or stolen both on and off-site recently, including laptops and mobile phones. Obviously these are easily portable and attractive to thieves. To diminish the risk of loss occurring, staff should bear the following in mind; Portable equipment should be locked away at the end of each …
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Phishing – What you need to know

September 30th, 2016 | Posted by Hannah Taylor in Uncategorized - (0 Comments)

Phishing uses fraudulent emails, texts and phone calls (vishing) to trick recipients into handing over personal and financial information such as account details and passwords. Such attempts are becoming increasingly professional and try to appear to be genuine by mimicking the look and brand of trusted companies. There are several ways to spot phishing emails: …
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IT Security – Social Engineering

August 3rd, 2016 | Posted by Hannah Taylor in Uncategorized - (0 Comments)

The act of manipulating people into performing actions or divulging confidential information is known as social engineering. There are many forms of social engineering, and you need to be on your guard. People may attempt to collect personal information from you, or to relieve you of your IT equipment. Points to note include; Shoulder surfing. …
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Unified Communications: Training

July 7th, 2016 | Posted by Hannah Taylor in Uncategorized - (0 Comments)

  Wednesday 13 July, Cantor 9234 Are you currently using the new phone system (Unified Communications/SHUWAY)? Would you like to find out more about its capabilities and how you can make the most of using it? Join us at one of our training sessions on the 13th July. To book on to the training, please email …
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Feedback to IT

July 6th, 2016 | Posted by Hannah Taylor in Uncategorized - (0 Comments)

Several feedback initiatives have been implemented within IT Help with the aim to gain more understanding of our staff and students and their experiences when they’ve received support from IS&T. We consistently collect feedback from several sources: Event surveys Once a query has been resolved, you are asked to rate the service you just received …
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IT Security re-launch of website

June 22nd, 2016 | Posted by Hannah Taylor in Uncategorized - (0 Comments)

The University has a IT Security website formerly named ‘EISF’.  Recently it has been renamed to make it easier to locate and remember –  It is now called ‘IT Security – Policies, Procedures and Guidance’. The web address has not changed from  so any links you have in documents, on websites and in your …
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New features for Managed Desktops

June 9th, 2016 | Posted by Hannah Taylor in IT improvements - (0 Comments)

By Simon Alexander and Gavin Moore Two new features are currently being distributed to Managed Desktop workstations which will improve the experience of staff and students using computers at SHU for 2016/17: Application Jukebox Application Jukebox allows you to use a piece of software without the application being installed on the PC. This will enable …
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TurningPoint voting keypads have now been installed in the Charles Street Lecture Theatre. The pads are located underneath the work surfaces. To use, just slide towards you, as shown below: The TurningPoint software allows you to easily add interactive content to presentations, lectures and training sessions via a Power Point plug in. Fixed voting keypads …
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To comply with the Data Protection Act and to promote good IT security practice it is important to ensure that staff do not have greater access to University data than they need to do their jobs. When there are staff changes such as new starters, leavers and moves to other Faculties, Departments and Directorates please …
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Praise for Hallam’s Virtual Learning Environment

April 26th, 2016 | Posted by Hannah Taylor in Uncategorized - (0 Comments)

An article in Education Technology has praised Sheffield Hallam University for the way we developed our Virtual Learning Environment (VLE) in partnership with students and staff. Read the full article here.