{"id":510,"date":"2017-07-21T10:33:44","date_gmt":"2017-07-21T10:33:44","guid":{"rendered":"http:\/\/blogs.shu.ac.uk\/hwbstaffnews\/?p=510"},"modified":"2017-07-21T10:35:39","modified_gmt":"2017-07-21T10:35:39","slug":"unified-comms-system-in-robert-winston-building","status":"publish","type":"post","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2017\/07\/21\/unified-comms-system-in-robert-winston-building\/","title":{"rendered":"Unified Comms System in Robert Winston Building"},"content":{"rendered":"<p>From Wednesday 2<sup>nd<\/sup> to Friday 4<sup>th<\/sup> August 2017 those working in Robert Winston Building will move from the existing telephone service over to the new Unified Comms system.<\/p>\n<p>Unified Comms or UC is the system that is replacing our aging phone system. It provides modern methods of communication yet is simple to use. It combines telephony, voicemail, \u00a0instant messaging, presence (availability status) and video using a new telephone handset that works in conjunction with your desk top PC or laptop application called Jabber.<\/p>\n<p>If you would like to dig a bit deeper into the new system\u2019s features and find out how to use them check out the full set of online resources here: <a href=\"https:\/\/portal.shu.ac.uk\/departments\/IS\/ithelp\/helpme\/Pages\/new_UC_landing_page.aspx\" target=\"_blank\">UC help pages<\/a> (this area is continually being updated so we would welcome feedback on anything you cannot find or you feel can be improved) Please email any feedback to \u00a0<a href=\"mailto:UCEDS-mb@exchange.shu.ac.uk\" target=\"_blank\">! UCEDS<\/a><\/p>\n<p><u><\/u>We will leave a 2 sided help sheet on everyone&#8217;s desk after deployment. This gives you the basic information you need to use your phone and Jabber. You can find it online here: <a href=\"https:\/\/portal.shu.ac.uk\/departments\/IS\/ithelp\/helpme\/Documents\/Printable_Quick_Start_Guide_(2_sided).pdf\">2 sided help sheet<\/a><\/p>\n<h2>Key Pointers<\/h2>\n<ul>\n<li>You can use your desk phone without turning on your computer<\/li>\n<li>You do not have to use Jabber but if you don\u2019t you will not be able to access some useful features that it provides<\/li>\n<li>At the moment \u00a0you can make calls without logging in to your phone. However shortly this functionality will be removed and logged out phones will only be able to call 3333 (IT and Library help), 4444 (Facilities Help), 888 (Emergency Services via Security), 999 (Emergency services but please use 888)<\/li>\n<li>Make sure you log in to your phone each day. If you don&#8217;t you will not receive calls on your phone, people you ring will not see your caller ID details and you will not be notified of missed calls or voicemails on your phone.<\/li>\n<\/ul>\n<h2>Position of your new telephone handset<\/h2>\n<ul>\n<li>If there is a specific position on your desk where you would like the new handset to be placed, please indicate with a post-it note or label otherwise we will place it where your existing one is.<\/li>\n<\/ul>\n<h2>\u00a0Go Live Support<\/h2>\n<ul>\n<li>On the morning of switch over, Digital Technology Services IT Help support staff will be in your area to help with any issues. You will also find an email in your inbox from IT Help titled <strong>\u201cHelp with your new phone\u201d<\/strong> providing further help, tips and support to assist you through the first few days of familiarisation.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>From Wednesday 2nd to Friday 4th August 2017 those working in Robert Winston Building will move from the existing telephone service over to the new Unified Comms system. Unified Comms&hellip;<\/p>\n","protected":false},"author":9105,"featured_media":511,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"wds_primary_category":0,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[27],"tags":[],"class_list":["post-510","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-building-and-estate-updates"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/07\/UCS.jpeg?fit=1236%2C698&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8KEAX-8e","jetpack-related-posts":[{"id":387,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2017\/05\/31\/unified-comms-system-coming-to-a-telephone-near-you\/","url_meta":{"origin":510,"position":0},"title":"Unified Comms System coming to a telephone near you&#8230;.","author":"Anna Gunn","date":"May 31, 2017","format":false,"excerpt":"We will soon be moving your telephone service over to the new Unified Comms system Unified Comms or UC is the system that is replacing our aging analogue phone system. It provides ways to communicate that are relevant to the 21st century yet is simple to use. It combines telephony,\u2026","rel":"","context":"In &quot;Building and Estate Updates&quot;","block_context":{"text":"Building and Estate Updates","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/building-and-estate-updates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/U.jpeg?fit=1200%2C900&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/U.jpeg?fit=1200%2C900&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/U.jpeg?fit=1200%2C900&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/U.jpeg?fit=1200%2C900&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/U.jpeg?fit=1200%2C900&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":2638,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2018\/10\/17\/essential-construction-works-to-the-robert-winston-building\/","url_meta":{"origin":510,"position":1},"title":"Essential construction works to the Robert Winston Building","author":"Sarah Briscoe","date":"October 17, 2018","format":false,"excerpt":"Nathan Bakewell, Project Manager in Estates The Estates department will be undertaking essential construction works to the Robert Winston Building from October 2018 \u2013 April 2019. Works will commence from 11th October. The works include the installation of a new plantroom and gas supply, to independently supply the Robert Winston\u2026","rel":"","context":"In &quot;Building and Estate Updates&quot;","block_context":{"text":"Building and Estate Updates","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/building-and-estate-updates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/10\/Essential-construction-works-RWB-gallery.jpg?fit=1028%2C624&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/10\/Essential-construction-works-RWB-gallery.jpg?fit=1028%2C624&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/10\/Essential-construction-works-RWB-gallery.jpg?fit=1028%2C624&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/10\/Essential-construction-works-RWB-gallery.jpg?fit=1028%2C624&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":2180,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2018\/07\/12\/psom-internal-comms-staff-pulse-survey\/","url_meta":{"origin":510,"position":2},"title":"PSOM Internal Comms Staff Pulse Survey","author":"Sarah Briscoe","date":"July 12, 2018","format":false,"excerpt":"If you have few moments to spare, please complete this short survey which is intended\u00a0to capture the opinions of staff about\u00a0the University's\u00a0internal comms and engagement activity, both in terms of the central internal comms teams and dedicated resource within Faculties and Directorates, as well as a range of channels -\u2026","rel":"","context":"In &quot;University News and Information&quot;","block_context":{"text":"University News and Information","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/news\/uniupdates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/07\/PSOM-Survey-gallery.jpg?fit=1028%2C624&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/07\/PSOM-Survey-gallery.jpg?fit=1028%2C624&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/07\/PSOM-Survey-gallery.jpg?fit=1028%2C624&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/07\/PSOM-Survey-gallery.jpg?fit=1028%2C624&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":291,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2017\/05\/17\/data-centre-move-affecting-it-services\/","url_meta":{"origin":510,"position":3},"title":"Data Centre move affecting IT services","author":"Anna Gunn","date":"May 17, 2017","format":false,"excerpt":"As part of its modernisation programme to improve efficiency and reduce running costs, Digital Technology Services are\u00a0moving one of its on-site data centres. This major work will take place from\u00a0mid-May until the end of June and will involve equipment moves which will take place outside core working hours wherever possible\u00a0to\u2026","rel":"","context":"In &quot;University News and Information&quot;","block_context":{"text":"University News and Information","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/news\/uniupdates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/IT.jpeg?fit=1200%2C900&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/IT.jpeg?fit=1200%2C900&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/IT.jpeg?fit=1200%2C900&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/IT.jpeg?fit=1200%2C900&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/IT.jpeg?fit=1200%2C900&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":655,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2017\/08\/24\/dts-drop-in\/","url_meta":{"origin":510,"position":4},"title":"Start of year Digital Technical Services drop-in sessions","author":"Jane Gardner-Florence","date":"August 24, 2017","format":"aside","excerpt":"Digital Technology Services will be holding some Start of Year drop-in sessions.\u00a0 The purpose of these sessions is for teaching staff to be able to highlight issues with classroom readiness for the start of teaching. Please be aware: any faults with existing hardware should be reported to IT Help on\u2026","rel":"","context":"In &quot;Building and Estate Updates&quot;","block_context":{"text":"Building and Estate Updates","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/building-and-estate-updates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/08\/DTS.jpg?fit=1028%2C768&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/08\/DTS.jpg?fit=1028%2C768&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/08\/DTS.jpg?fit=1028%2C768&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/08\/DTS.jpg?fit=1028%2C768&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":2366,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2018\/09\/04\/adult-basic-life-support-course-places-still-available\/","url_meta":{"origin":510,"position":5},"title":"Adult Basic Life Support Course &#8211; course postponed","author":"Sarah Briscoe","date":"September 4, 2018","format":false,"excerpt":"POST UPDATE: Course postponed, please keep visiting the blog for future dates. \u00a0 On Thursday 6th September, the faculty will be\u00a0delivering a course teaching\u00a0Adult Basic Life Support (BLS).\u00a0The session will be taught by a\u00a0variety of tutors, technical staff and paramedic peers from the faculty, alongside staff from the British Heart\u2026","rel":"","context":"In &quot;Staff News&quot;","block_context":{"text":"Staff News","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/news\/staffnews\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/09\/heart-BLS-gallery.jpg?fit=1028%2C624&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/09\/heart-BLS-gallery.jpg?fit=1028%2C624&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/09\/heart-BLS-gallery.jpg?fit=1028%2C624&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/09\/heart-BLS-gallery.jpg?fit=1028%2C624&ssl=1&resize=700%2C400 2x"},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/posts\/510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/users\/9105"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/comments?post=510"}],"version-history":[{"count":3,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/posts\/510\/revisions"}],"predecessor-version":[{"id":514,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/posts\/510\/revisions\/514"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/media\/511"}],"wp:attachment":[{"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/media?parent=510"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/categories?post=510"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/tags?post=510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}