{"id":387,"date":"2017-05-31T10:39:02","date_gmt":"2017-05-31T10:39:02","guid":{"rendered":"http:\/\/blogs.shu.ac.uk\/hwbstaffnews\/?p=387"},"modified":"2017-07-21T10:37:29","modified_gmt":"2017-07-21T10:37:29","slug":"unified-comms-system-coming-to-a-telephone-near-you","status":"publish","type":"post","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2017\/05\/31\/unified-comms-system-coming-to-a-telephone-near-you\/","title":{"rendered":"Unified Comms System coming to a telephone near you&#8230;."},"content":{"rendered":"<p><strong>We will soon be moving your telephone service over to the new Unified Comms system<\/strong><\/p>\n<p>Unified Comms or UC is the system that is replacing our aging analogue phone system. It provides ways to communicate that are relevant to the 21st century yet is simple to use. It combines telephony, voicemail, \u00a0instant messaging, presence (availability status) and video using a new telephone handset that works in conjunction with your desk top PC or laptop application called Jabber.<\/p>\n<p><strong>The New handset \u00a0<\/strong><\/p>\n<p><a href=\"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/telephone.jpg?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"388\" data-permalink=\"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2017\/05\/31\/unified-comms-system-coming-to-a-telephone-near-you\/telephone\/#main\" data-orig-file=\"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/telephone.jpg?fit=407%2C437&amp;ssl=1\" data-orig-size=\"407,437\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"telephone\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/telephone.jpg?fit=407%2C437&amp;ssl=1\" class=\"alignnone size-full wp-image-388\" src=\"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/telephone.jpg?resize=407%2C437&#038;ssl=1\" alt=\"telephone\" width=\"407\" height=\"437\" srcset=\"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/telephone.jpg?w=407&amp;ssl=1 407w, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/telephone.jpg?resize=279%2C300&amp;ssl=1 279w\" sizes=\"auto, (max-width: 407px) 100vw, 407px\" \/><\/a><\/p>\n<p><strong>Jabber<\/strong><\/p>\n<p><strong><a href=\"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/Jabber.jpg?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"389\" data-permalink=\"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2017\/05\/31\/unified-comms-system-coming-to-a-telephone-near-you\/jabber\/#main\" data-orig-file=\"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/Jabber.jpg?fit=396%2C420&amp;ssl=1\" data-orig-size=\"396,420\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Jabber\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/Jabber.jpg?fit=396%2C420&amp;ssl=1\" class=\"alignnone size-full wp-image-389\" src=\"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/Jabber.jpg?resize=396%2C420&#038;ssl=1\" alt=\"Jabber\" width=\"396\" height=\"420\" srcset=\"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/Jabber.jpg?w=396&amp;ssl=1 396w, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/Jabber.jpg?resize=283%2C300&amp;ssl=1 283w\" sizes=\"auto, (max-width: 396px) 100vw, 396px\" \/><\/a>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/strong><\/p>\n<p>If you would like to dig a bit deeper into the new system\u2019s features and find out how to use them check out the full set of online resources here: <a href=\"https:\/\/portal.shu.ac.uk\/departments\/IS\/ithelp\/helpme\/Pages\/new_UC_landing_page.aspx\">UC help pages<\/a> (this area is continually being updated so we would welcome feedback on anything you cannot find or you feel can be improved)<\/p>\n<p>We will leave a 2 sided help sheet on everyone&#8217;s desk after deployment. This gives you the basic information you need to use your phone and Jabber. You can find it online here: <a href=\"https:\/\/portal.shu.ac.uk\/departments\/IS\/ithelp\/helpme\/Documents\/Printable_Quick_Start_Guide_(2_sided).pdf\">2 sided help sheet<\/a><\/p>\n<p><strong><em>Key Pointers<\/em><\/strong><\/p>\n<ul>\n<li>You can use your desk phone without turning on your computer<\/li>\n<li>You do not have to use Jabber but if you don\u2019t you will not be able to access some useful features that it provides<\/li>\n<li>At the moment you may find you can make calls without logging in to your phone. Shortly this functionality will be removed and logged out phones will only be able to call 3333 (IT and Library help), 4444 (Facilities Help), 888 (Emergency Services via Security), 999 (Emergency services but please use 888)<\/li>\n<li>Make sure you log in to your phone each day. If you don&#8217;t you will not receive calls on your phone, people you ring will not see your caller ID details and you will not be notified of missed calls or voicemails.<\/li>\n<\/ul>\n<p><strong><em>Position of your new telephone handset<\/em><\/strong><\/p>\n<ul>\n<li>If there is a specific position on your desk where you would like the new handset to be placed, please indicate with a post-it note or label<\/li>\n<\/ul>\n<p><strong><em>Go Live Support<\/em><\/strong><\/p>\n<ul>\n<li>On the morning of go live, Digital Technology Services IT Help support staff will be in your area to help with any issues. You will also find an email in your in box from IT Help titled <strong>\u201cHelp with your new phone\u201d<\/strong> providing further help, tips and support to assist you through the first few days of familiarisation.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We will soon be moving your telephone service over to the new Unified Comms system Unified Comms or UC is the system that is replacing our aging analogue phone system.&hellip;<\/p>\n","protected":false},"author":6477,"featured_media":391,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"wds_primary_category":0,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[27,9,21,5],"tags":[],"class_list":["post-387","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-building-and-estate-updates","category-facultyupdates","category-news","category-uniupdates"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/U.jpeg?fit=2560%2C1920&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8KEAX-6f","jetpack-related-posts":[{"id":510,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2017\/07\/21\/unified-comms-system-in-robert-winston-building\/","url_meta":{"origin":387,"position":0},"title":"Unified Comms System in Robert Winston Building","author":"Jane Gardner-Florence","date":"July 21, 2017","format":false,"excerpt":"From Wednesday 2nd to Friday 4th August 2017 those working in Robert Winston Building will move from the existing telephone service over to the new Unified Comms system. Unified Comms or UC is the system that is replacing our aging phone system. It provides modern methods of communication yet is\u2026","rel":"","context":"In &quot;Building and Estate Updates&quot;","block_context":{"text":"Building and Estate Updates","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/building-and-estate-updates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/07\/UCS.jpeg?fit=1200%2C678&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/07\/UCS.jpeg?fit=1200%2C678&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/07\/UCS.jpeg?fit=1200%2C678&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/07\/UCS.jpeg?fit=1200%2C678&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/07\/UCS.jpeg?fit=1200%2C678&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":2180,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2018\/07\/12\/psom-internal-comms-staff-pulse-survey\/","url_meta":{"origin":387,"position":1},"title":"PSOM Internal Comms Staff Pulse Survey","author":"Sarah Briscoe","date":"July 12, 2018","format":false,"excerpt":"If you have few moments to spare, please complete this short survey which is intended\u00a0to capture the opinions of staff about\u00a0the University's\u00a0internal comms and engagement activity, both in terms of the central internal comms teams and dedicated resource within Faculties and Directorates, as well as a range of channels -\u2026","rel":"","context":"In &quot;University News and Information&quot;","block_context":{"text":"University News and Information","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/news\/uniupdates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/07\/PSOM-Survey-gallery.jpg?fit=1028%2C624&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/07\/PSOM-Survey-gallery.jpg?fit=1028%2C624&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/07\/PSOM-Survey-gallery.jpg?fit=1028%2C624&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/07\/PSOM-Survey-gallery.jpg?fit=1028%2C624&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":291,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2017\/05\/17\/data-centre-move-affecting-it-services\/","url_meta":{"origin":387,"position":2},"title":"Data Centre move affecting IT services","author":"Anna Gunn","date":"May 17, 2017","format":false,"excerpt":"As part of its modernisation programme to improve efficiency and reduce running costs, Digital Technology Services are\u00a0moving one of its on-site data centres. This major work will take place from\u00a0mid-May until the end of June and will involve equipment moves which will take place outside core working hours wherever possible\u00a0to\u2026","rel":"","context":"In &quot;University News and Information&quot;","block_context":{"text":"University News and Information","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/news\/uniupdates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/IT.jpeg?fit=1200%2C900&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/IT.jpeg?fit=1200%2C900&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/IT.jpeg?fit=1200%2C900&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/IT.jpeg?fit=1200%2C900&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/IT.jpeg?fit=1200%2C900&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":4633,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2020\/08\/28\/over-150-attendees-participate-in-online-cpd-event\/","url_meta":{"origin":387,"position":3},"title":"Over 150 attendees participate in online CPD event","author":"Mark Greene","date":"August 28, 2020","format":false,"excerpt":"\u00a0 Claire Staniland\u00a0(senior lecturer in physiotherapy) recently ran an evening CPD event, which involved over 150 attendees participating online via Zoom. The key topic for the evening was Covid-19. Claire has kindly been talking to us about the event. What motivated you to run the event? The event was organised\u2026","rel":"","context":"In &quot;Events&quot;","block_context":{"text":"Events","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/events\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2020\/08\/covid-article.jpg?fit=1028%2C624&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2020\/08\/covid-article.jpg?fit=1028%2C624&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2020\/08\/covid-article.jpg?fit=1028%2C624&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2020\/08\/covid-article.jpg?fit=1028%2C624&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":3078,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2019\/02\/19\/class-cancellations-and-sms-text-messaging\/","url_meta":{"origin":387,"position":4},"title":"Class cancellations and SMS text messaging","author":"Mark Greene","date":"February 19, 2019","format":false,"excerpt":"As of February 2019, the new Hallam Help service will continue to send out class cancellation notices to students via text messages. This is generally where classes need to be cancelled at short notice \u2013 normally as a consequence of academic staff absence. Reporting absence If you are absent at\u2026","rel":"","context":"In &quot;Faculty Updates&quot;","block_context":{"text":"Faculty Updates","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/faculty-updates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2019\/02\/Cancelling-Classes.jpg?fit=1028%2C624&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2019\/02\/Cancelling-Classes.jpg?fit=1028%2C624&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2019\/02\/Cancelling-Classes.jpg?fit=1028%2C624&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2019\/02\/Cancelling-Classes.jpg?fit=1028%2C624&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":3112,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2019\/03\/01\/new-room-booking-system\/","url_meta":{"origin":387,"position":5},"title":"New room booking system","author":"Mark Greene","date":"March 1, 2019","format":false,"excerpt":"The current Web Room Booking System has been used within the University for over 15 years. Since October 2018, the Bryan Nicholson building has implemented a new system, Resource Booker,\u00a0to manage the room bookings process. In the coming weeks, this upgrade will be rolled-out across the University's estate, replacing the\u2026","rel":"","context":"In &quot;Faculty Updates&quot;","block_context":{"text":"Faculty Updates","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/news\/facultyupdates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2019\/03\/New-room-booking-system.jpg?fit=1028%2C624&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2019\/03\/New-room-booking-system.jpg?fit=1028%2C624&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2019\/03\/New-room-booking-system.jpg?fit=1028%2C624&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2019\/03\/New-room-booking-system.jpg?fit=1028%2C624&ssl=1&resize=700%2C400 2x"},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/posts\/387","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/users\/6477"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/comments?post=387"}],"version-history":[{"count":3,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/posts\/387\/revisions"}],"predecessor-version":[{"id":393,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/posts\/387\/revisions\/393"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/media\/391"}],"wp:attachment":[{"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/media?parent=387"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/categories?post=387"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/tags?post=387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}