{"id":1282,"date":"2018-01-26T15:00:20","date_gmt":"2018-01-26T15:00:20","guid":{"rendered":"http:\/\/blogs.shu.ac.uk\/hwbstaffnews\/?p=1282"},"modified":"2018-01-29T12:42:33","modified_gmt":"2018-01-29T12:42:33","slug":"psom-update-from-richard-calvert","status":"publish","type":"post","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2018\/01\/26\/psom-update-from-richard-calvert\/","title":{"rendered":"PSOM update from Richard Calvert"},"content":{"rendered":"<p><span style=\"color: #ba0046\"><a href=\"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/01\/Richard-Calvert.jpg?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"1284\" data-permalink=\"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2018\/01\/26\/psom-update-from-richard-calvert\/richard-calvert\/#main\" data-orig-file=\"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/01\/Richard-Calvert.jpg?fit=266%2C200&amp;ssl=1\" data-orig-size=\"266,200\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;9&quot;,&quot;credit&quot;:&quot;Nigel Barker&quot;,&quot;camera&quot;:&quot;Canon EOS 5D Mark III&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;1481729580&quot;,&quot;copyright&quot;:&quot;nigel@nigelbarkerphotography.co.uk&quot;,&quot;focal_length&quot;:&quot;85&quot;,&quot;iso&quot;:&quot;200&quot;,&quot;shutter_speed&quot;:&quot;0.008&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Richard-Calvert\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/01\/Richard-Calvert.jpg?fit=266%2C200&amp;ssl=1\" class=\"size-full wp-image-1284 alignright\" src=\"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/01\/Richard-Calvert.jpg?resize=266%2C200&#038;ssl=1\" alt=\"\" width=\"266\" height=\"200\" \/><\/a><\/span>\u200bNow that we are a few weeks into the New Year, I\u2019d like to give an update on the Professional Services Operating Model, and in particular to set out what you can expect over the coming weeks and months.<\/p>\n<p>Since the all staff sessions in October, our focus has been on applying the new Operating Model principles &#8211; which we set out in those sessions &#8211; to specific areas of professional service activity. This first wave of projects has included our student support services, including employability and careers; the support that we provide through our academic services for course development and delivery; our business engagement and commercialisation agenda; and the way in which we use insight and intelligence to support leadership and decision making across the University. These four areas are all critical to delivery of the <span style=\"color: #ba0046\"><a style=\"color: #ba0046\" href=\"https:\/\/staff.shu.ac.uk\/universitystrategy\/\">University strategy<\/a><\/span>, and represent a significant proportion of our professional service workforce. As part of the Hallam Deal we are also developing the professional service career offer, which is a critical part of the new operating model.<\/p>\n<p>Many of you will have been involved in workshops or other discussions, particularly if you work in the areas covered by the first wave of projects. However if you don&#8217;t work in these areas, the last few months may have felt quite quiet on the operating model front. In either case, it is important to share progress and next steps.<\/p>\n<p>So where are we up to, and what happens next?<\/p>\n<p>First, a quick reminder of the context. We have been clear from the start of the PSOM work that this is first and foremost about designing a professional service model which matches the ambition set out in our university strategy &#8211; <em>Transforming Lives<\/em>. That means putting the user at the heart of our service design and delivery, using technology better, simplifying and joining up our work so that we operate consistently as \u201cone university\u201d, and investing more in our people and capability. It also means looking for opportunities to be more efficient; and as I\u2019ve said on a number of occasions, I do expect that by the end of the programme we will not only be delivering higher quality services, but also that we will overall be a smaller and lower cost professional service.<\/p>\n<p>In line with this set of design principles, the project teams will be setting out their proposed approach for each service area by the end of January. We will then be sharing these with you during the course of February and early March. While we will maintain our <span style=\"color: #ba0046\"><a style=\"color: #ba0046\" href=\"https:\/\/prezi.com\/prigo3_6y5gk\/psom-design-principles-aug-2017\/\">design principles<\/a><\/span>, we do want to hear your feedback on how these have been applied. We will also then need to move quickly into finalising the design, and gearing up for the transition to the new model. For this first wave of projects, our aim is to have completed the transition for the start of the new academic year.<\/p>\n<p>At the same time we will be starting work on a second wave of projects, which is likely to include the remaining areas of activity within student and academic services, as well as some new areas.<\/p>\n<p>I recognise that this is a time of uncertainty, particularly for those working in areas covered by the first projects. However, I also know that there is much about our current ways of working which frustrates you, and which you believe we can do better; and that there is huge commitment across professional services to delivering the best possible service for our students and academic colleagues.<\/p>\n<p>So thank you for your engagement so far, and we will come back to you over the next few weeks with further details and invitations to staff briefing sessions. If you have any questions in the meantime, please discuss with your line manager, or contact the <span style=\"color: #ba0046\"><a style=\"color: #ba0046\" href=\"mailto:psom@shu.ac.uk\">PSOM team<\/a><\/span>.<\/p>\n<p>Richard\u200b<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u200bNow that we are a few weeks into the New Year, I\u2019d like to give an update on the Professional Services Operating Model, and in particular to set out what&hellip;<\/p>\n","protected":false},"author":8708,"featured_media":1295,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"wds_primary_category":0,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[21,4,5],"tags":[368,395,396,397],"class_list":["post-1282","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-staffnews","category-uniupdates","tag-professional-services","tag-psom","tag-psom-update","tag-richard-calvert"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/01\/psom-gallery.jpg?fit=1028%2C624&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8KEAX-kG","jetpack-related-posts":[{"id":860,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2017\/10\/18\/flt-update-psom\/","url_meta":{"origin":1282,"position":0},"title":"Faculty Leadership Team Update &#8211; Professional and Support Services Operating Model","author":"Jane Gardner-Florence","date":"October 18, 2017","format":false,"excerpt":"Philip Wain, Head of Faculty Professional Services One of the university's ten immediate priorities to help deliver its strategy is to develop and implement a new operating model for Professional and Support Services across the University. Work on Phase 1 of the project started back in May 2017 and is\u2026","rel":"","context":"In &quot;Faculty Leadership Team Updates&quot;","block_context":{"text":"Faculty Leadership Team Updates","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/faculty-updates\/faculty-leadership-team-updates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/10\/PSOM.jpg?fit=1028%2C768&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/10\/PSOM.jpg?fit=1028%2C768&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/10\/PSOM.jpg?fit=1028%2C768&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/10\/PSOM.jpg?fit=1028%2C768&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":1379,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2018\/02\/13\/psom-open-staff-briefings\/","url_meta":{"origin":1282,"position":1},"title":"PSOM open staff briefings","author":"Sarah Briscoe","date":"February 13, 2018","format":false,"excerpt":"There will be a series of open staff briefings to share\u00a0the future shape and direction of professional services, based on the PSOM work completed to date. These sessions will begin on 27 February and finish on 2 March. The sessions will focus on student and academic services within the briefings,\u2026","rel":"","context":"In &quot;Staff News&quot;","block_context":{"text":"Staff News","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/news\/staffnews\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/01\/psom-gallery.jpg?fit=1028%2C624&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/01\/psom-gallery.jpg?fit=1028%2C624&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/01\/psom-gallery.jpg?fit=1028%2C624&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/01\/psom-gallery.jpg?fit=1028%2C624&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":1954,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2018\/05\/16\/staff-briefing-sessions\/","url_meta":{"origin":1282,"position":2},"title":"Staff briefing sessions","author":"Sarah Briscoe","date":"May 16, 2018","format":false,"excerpt":"There are a number of staff briefing sessions taking place over the next few weeks: Overview of the new Performance and Development Review \u2013 The process has changed quite a bit so I\u2019d really recommend going along to one of the briefing sessions.\u00a0 Alternatively you can read all about it\u2026","rel":"","context":"In &quot;University News and Information&quot;","block_context":{"text":"University News and Information","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/news\/uniupdates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/05\/staff-briefing-sessions-gallery.jpg?fit=1028%2C624&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/05\/staff-briefing-sessions-gallery.jpg?fit=1028%2C624&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/05\/staff-briefing-sessions-gallery.jpg?fit=1028%2C624&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/05\/staff-briefing-sessions-gallery.jpg?fit=1028%2C624&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":1586,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2018\/03\/09\/psom-video\/","url_meta":{"origin":1282,"position":3},"title":"PSOM all-staff briefings: video now available","author":"Sarah Briscoe","date":"March 9, 2018","format":false,"excerpt":"A video of one of the recent all-staff briefings is now available to view. Please note that the PSOM pages have moved to WordPress, so you may need to sign in with your SHU username and password to view the site. https:\/\/youtu.be\/MP2jCV_kWa8","rel":"","context":"In &quot;News&quot;","block_context":{"text":"News","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/news\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/01\/psom-gallery.jpg?fit=1028%2C624&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/01\/psom-gallery.jpg?fit=1028%2C624&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/01\/psom-gallery.jpg?fit=1028%2C624&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2018\/01\/psom-gallery.jpg?fit=1028%2C624&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":299,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2017\/05\/19\/professional-and-support-services-operating-model\/","url_meta":{"origin":1282,"position":4},"title":"Professional and Support Services Operating Model","author":"Anna Gunn","date":"May 19, 2017","format":false,"excerpt":"The Professional and Support Services Operating Model project is now underway. To ensure you feel informed and have access to the relevant information, an information hub for the project has now been created. It is also accessible via the Strategy pillar information hubs. This sets out the reasons for the\u2026","rel":"","context":"In &quot;Faculty Updates&quot;","block_context":{"text":"Faculty Updates","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/news\/facultyupdates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/PSO.jpeg?fit=1200%2C900&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/PSO.jpeg?fit=1200%2C900&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/PSO.jpeg?fit=1200%2C900&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/PSO.jpeg?fit=1200%2C900&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/05\/PSO.jpeg?fit=1200%2C900&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":423,"url":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/2017\/06\/19\/what-is-an-operating-model\/","url_meta":{"origin":1282,"position":5},"title":"What is an Operating Model?","author":"Anna Gunn","date":"June 19, 2017","format":false,"excerpt":"The Professional and Support Services Operating Model (PSOM)\u00a0project has been initiated in response to our new University Strategy\u200b and its accompanying implementation plan. The central team headed up by Project Director for the Professional and Support Services Operating Model Project, Libby Wilson are currently working on Phase 1 of the\u2026","rel":"","context":"In &quot;News&quot;","block_context":{"text":"News","link":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/category\/news\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/06\/PSO-What-is-an-operating-model.jpeg?fit=1200%2C681&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/06\/PSO-What-is-an-operating-model.jpeg?fit=1200%2C681&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/06\/PSO-What-is-an-operating-model.jpeg?fit=1200%2C681&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/06\/PSO-What-is-an-operating-model.jpeg?fit=1200%2C681&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/blogs.shu.ac.uk\/hwbstaffnews\/files\/2017\/06\/PSO-What-is-an-operating-model.jpeg?fit=1200%2C681&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/posts\/1282","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/users\/8708"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/comments?post=1282"}],"version-history":[{"count":3,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/posts\/1282\/revisions"}],"predecessor-version":[{"id":1286,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/posts\/1282\/revisions\/1286"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/media\/1295"}],"wp:attachment":[{"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/media?parent=1282"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/categories?post=1282"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.shu.ac.uk\/hwbstaffnews\/wp-json\/wp\/v2\/tags?post=1282"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}