Have your say ... about library and student support services and resources

You say…

You say…

‘would be good if the library loaned headphones/earphones to students using the library’ We say… Headphones – no problem! You can borrow them from the Helpdesk – read more here on shuspace

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Let us know if a resource isn’t working…

Let us know if a resource isn’t working…

for example links to journals or eBooks etc in Library Search. The sooner you tell us a link isn’t working the sooner we can look into it for you. Sometimes we get advance warning of faults or essential work to electronic resources – however sometimes you realise before we do! Getting in…

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How long does it take a book order to arrive?

How long does it take a book order to arrive?

This is one of your latest questions! The short answer is… there’s no fixed answer to this – under ideal circumstances a book can be on the shelf in a couple of weeks – and it can be even quicker for eBooks. However it really depends on…

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Week loan laptops at Collegiate

Week loan laptops at Collegiate

“the week loan laptop locker at collegiate still displays ‘coming soon’ it’s not acceptable that you can’t say when these laptops will become available” Thanks for your comments, we sincerely apologise for the long delay of the week loan laptops at Collegiate. We’ve changed the wording on shuspace to reflect this….

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You’ve asked about the Day Pass Kiosks

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You’ve asked us to explain how the Day Pass Kiosks work –  so here’s what you need to know… What is a Day Pass Kiosk? – it’s a machine that can give you a day pass to the library if you’ve forgotten your SHUcard Where are they?…

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You’ve told us what you like…

You’ve told us what you like…

“we like text alerts for non-renewed items” “the library resources are awesome, doing a great job” Thanks for telling us your likes. Have any dislikes? Tell us – ‘contact us’ above.    

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A booked PC during relaxed hours…

A booked PC during relaxed hours…

Q. what are ‘relaxed’ times? A. Relaxed Times are after 5pm and before 7am Monday to Friday, and after 4pm and before 7am on Saturdays and Sundays You’ve told us… “At weekends, rather a faff to phone helpdesk to clear bookings on rooms when people…

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You say – it can be noisy in silent study

You say – it can be noisy in silent study

We say… We know how important silent study areas are to some of you especially as you’re working towards final deadlines and exams So in response to your comments we’re launching a new campaign in silent and quiet study areas. Here’s what it will include At…

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Make your book suggestions now!

Make your book suggestions now!

Have you heard about or seen a great book that would be perfect for your course – but we don’t have it in the library? Books by You! is your chance to make suggestions about ‘titles’ you’d like the library to buy. You can make…

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4 more sleeps…

4 more sleeps…

until ‘Books by You!’ goes live! This is where you can suggest titles you’d like the library to buy. You’ll find links here, on the Library Gateway and @shu_library twitter from Monday 20th March  – so get making your list now!

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