Lead facilitator: Rob Broad

Aim
To focus upon versatile communication tools and techniques that can be applied across a range of situations and which will support the achievement of positive outcomes.

Objectives:
By the end of the session learners will be able to:

• • Define what is meant by an effective conversation
  • Identify situations and opportunities to apply tools and techniques that will contribute to a positive outcome from a conversation.
  • Apply tools and techniques to a range of situations relevant to their specific needs.
  • Prepare and plan to use appropriate tools and techniques to a conversation they are facing in the near future.
  • Recognise the applicability of the tools and techniques to a wide range of situations.

Target Audience: All managers
Maximum number: 16
Date and Time: Available on CORE portal
Log on to Coreportal to book a place: https://portal.shu.ac.uk/departments/HRD/coreportal/Pages/training.aspx