Listening Matters

Who are we?

The Listening Matters group was formed to:

  • Work towards becoming a ‘Listening Organisation’
  • Build awareness amongst students and staff of the importance of listening; in effect to begin to build a community of listeners
  • Bridge activities between university and union
  • Develop a ‘listening calendar’

Our objectives

To explore the institutional mechanisms, processes and structures available:

  • to listen
  • to analyse
  • to understand
  • to disseminate
  • to effect change

To listen to and learn from other HEIs / organisations that listen and/or sell themselves as ‘listening’


Emma Heron, Head of Learning & Teaching Enhancement, SSA
e [dot] j [dot] heron [at] shu [dot] ac [dot] uk