Phone appointments

We will use the contact numbers in your Student Record for phone appointments, so before booking please log in to My Student Record to check we have your correct details. Include country and city codes in international phone numbers.

Video appointments

Online video appointments are currently conducted via Skype, Microsoft Teams, WebEx or Zoom. When you book your video appointment you will receive a confirmation email containing further information about the video platform used by the service and instructions on how to prepare for the video meeting. If you have issues accessing the platform used for the video appointment, you must inform your adviser immediately.

Video appointments require a broadband Internet connection of sufficient speed and bandwidth.  If you experience poor connectivity during the appointment, you can switch off the video stream, if this is appropriate. If there is no improvement, and a voice call is not suitable for the type of service you require, you can stop the video appointment, and continue the conversation over the phone. If this is not an option, you will be invited to rebook.

Booking an appointment

To book an appointment go to the Support at Hallam page and select the service you would like to book with.

You must be available at the booked time to engage with the adviser appropriately. If your availability changes and you are no longer able to attend the appointment, please follow the standard cancellation process.

Preparing for the appointment

Choose a quiet place or try to minimise background noise by using headphones.

You should not show anything which is too personal or informal on camera. Please do not use a virtual background.

If you think you may be interrupted during the appointment, please discuss this with the adviser at the start and decide how to proceed if this happens.

During the appointment

At the appointment time, the adviser will email you the link to the virtual meeting to your SHU email address. Please follow the instructions in the email to join the meeting.

If you fail to join the meeting in the first 10 minutes, the meeting room will be closed, and you will be recorded as ‘Did not attend’. You will receive an email inviting you to rebook if you still need the appointment.

All appointments are confidential. Therefore, you must ensure there are no other people present in the room with you during the appointment, unless you have requested to be accompanied.

Appointments must not be recorded unless prior permission has been obtained. Any attempts to record sessions without permission will be reported as a student conduct matter and an appropriate disciplinary action may be taken.

You must behave professionally throughout the appointment. The adviser can stop the appointment if they feel it is inappropriate to continue it. The University Student Code of Conduct still applies, and students and staff should be polite at all times.

Guidance about video platforms

Microsoft Teams

Your account has been set up already by the University. Before the appointment, log in to Microsoft Teams using your student log code (e.g. b1234567) as follows studentlogincode@hallam.shu.ac.uk. Check that your profile is set as ‘Available’. Your adviser will start the call at the appointment time.

WebEx

You do not need to set up an account or to download the WebEx app. At the time of the appointment, you should go to the WebEx login page and enter the meeting number and password you will receive by email.

Zoom

You must set up your Zoom profile on the SHU Zoom platform prior to the appointment. Your adviser will use your student login name (e.g. b1234567) to send you the link at the time of the appointment. If you have downloaded the Zoom app, please update it regularly to ensure you have Version 5 or above.

Contact Hallam Help

There are several ways to contact Hallam Help:  Make an enquiry online, Live chat, Phone 0114 225 2222, Email hallamhelp@shu.ac.uk or use Twitter @hallamhelp