| Enquiry | Useful links and Information | Second Line Teams |
Applicant Stage |
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| How can I apply for the course? | Study here
If student have further questions, they can be signposted to local SHU offices in their home country/region |
International admissions
Internationaladmissions@shu.ac.uk (visa related applicant queries)
Admissions@shu.ac.uk (General course information)
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| Is there a scholarship I can apply for? | Awards and scholarships | Admissions@shu.ac.uk (but refer to link first, most information is available online) |
| How can I get a CAS (Confirmation of Acceptance of Study)?
Students will need to pay deposit (amount varies between1000- 3000) to get their CAS. |
What is a CAS?
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Internationaladmissions@shu.ac.uk (They create CAS for new students)
Cas@shu.ac.uk (issues with CAS statement) |
| There is an issue with my visa application?
What documents would I need as part of the visa application?
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Get visa and immigration advice
List of documents included on this website – Am I eligible for a Student Visa to study at Sheffield Hallam?
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International Experience Team- usually advisers |
| Can I book for pre-cas interviews? | Credibility interviews
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Internationaladmissions@shu.ac.uk (For bookings)
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| Pre-sessional English course? | Pre-sessional English for Academic Purposes
Entry requirements, fees, start dates and length of study
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Sioeaa@shu.ac.uk |
Pre arrival |
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| Student must always pay their fees first.
How to pay fees?
How much do I need to pay?
Paying from Nigerian bank?
Want to pay cash, need to open UK bank account?
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Tuition fee payments
How to pay – refer to International Student Section
Student will have to pay the 50% of their fees. The fee amount will be on their CAS letter.
For Nigerian Students – They will have to submit form A and bank transfer documents to Invoicing Team.
When do I have to pay my tuition fees?
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Invoicing@shu.ac.uk
IET (for bank letter for provisionally enrolled students) |
| Airport pick up?
How do I book? What if I arrive at a different airport?
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Manchester Airport Pickup Service | International Experience- Andrew Bromley & Faizan Sajid (Teams)
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| Where can I find my accommodation?
Where can I find accommodation with dependents?
Is there somewhere temporary I can stay?
UK guarantor? |
Accommodation for international students
Housing Advice – Student Union Advice Centre
If you are not able to source a guarantor, Accommodation Services have arranged optional guarantor cover which can be purchased and used across allocated halls of residence for rooms with a rent of up to £5400 only. Further information will be provided alongside your room offer. Contact Accommodation Services for details |
Accommodation
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| How do I enrol?
How do I do immigration document checks? Professional checks? |
Enrolment Guidance for International Students
For internal purposes: |
Enrolment@shu.ac.uk
Immigration-operations@shu.ac.uk (Document checking)
Education professional checks
Health courses |
On arrival |
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| How do I collect my BRP?
How do I collect my dependents BRP? My BRP still isn’t here?
I have received my BRP but there was an error on it.
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How Do I collect my BRP on arrival?
Student will have to fill up the online application for correction – Report a problem with your BRP online |
Always have students check their home office decision letter.
For checking dependents BRP availability – Refer to Caitlyn, Louis, Sophie & Shivani International Experience Team
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| How do I attend orientation events? | International Orientation – Subject to change for each intake.
Meet and greet desk – Generally open during the month of September and January
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International Experience Team |
Current Student |
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| Want a letter:
Council tax? Bank? EMPLOYMENT/ term time?
National insurance number?
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Do I have to pay Council Tax?
How do I open a bank account as an international student?
Working part-time during your studies
Getting a National Insurance number
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Council tax and bank letter – My student record
Employment letter- Student to download the generic term time letter.
National insurance number- Apply for a National Insurance number
IET (for bank letter for provisionally enrolled students) |
| I have received my BRP but there was an error on it.
How will I be notified when the new one has arrived? |
Student will have to fill up the online application for correction – Report a problem with your BRP online
If student could confirm that there is someone/themselves who can sign to receive the corrected BRP – the new BRP will be sent to their term time address.
If there are not able to confirm about the ability to have someone to sign for it – the university address will be used.
The standard processing time for a new BRP to be issues is 20 working days, however it could take up till a month.
Student will be able to find out roughly when will their BRP arrive as they will receive an email notifying the despatch along with courier tracking information.
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| For students living in private accommodation: How do I prove my right to rent? |
Right to Rent
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If they have further questions, student can be referred to the student union advice centre – Contacting the Student Advice Service |
| I have heard some of my course mates saying that they have received VC’s scholarship. Why have I not got it? |
For EU Student – Vice Chancellors Award for EU studentsFor International Student from India, SEA and Nigeria – Automatic awards |
If student queries their fees, please refer them on to the International Admissions Team Internationaladmissions@shu.ac.ukThe International Admission team does the fees assessment for all international students. |
| I am requesting time off.
I want to take an authorised absence. I want to go on holiday out of the country? Schengen visa? |
How do I apply for a Schengen Visa?
I want to take a break in my studies – Refer to International (Tier 4) students – student need to fill out Complete an Absence Authorisation/Notification form. and send the form (& proof of flight tickets) to Hallam Help. If the student is ill longer than a period of 3 days they should fill out & send the absence authorisation form. |
Schengen visa (Student status letter)
Hallam Help can authorise absences under 14 days. If the absence is for 2 weeks or more HH send to the SSAs. Immigration-operations@shu.ac.uk (UKVI Compliance)- to approve absence request over 30 days
Course leader/dissertation supervisor will have to sign the absence form. This is to ensure that student is not travelling/away during assessment period.
If their absence is over 30 days recommend IET adviser appointment.
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| I have been pre-excluded or NTU? | For further information, please check SITS Live under STU screen for relevant flags.
STU> Other> Clearance> Select relevant options (i.e. Academic, Finance or Student) |
Absent or non-engagement / not submitted assignment- SSA
Financial- invoicing@shu.ac.uk
Enrolment- enrolment@shu.ac.uk
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| I have been withdrawn what do I do? | This happens for various reasons, please check SITS Live under STU page, or SITS Online to find out the reasons for withdrawal. | Academic reasons – First SSA then IET
Financial reasons- invoicing@shu.ac.uk then IET
NTU/withdrawn (in the UK) – enrolment@shu.ac.uk then IET
Non-engagement – SSA or UKVI Team (Please refer to email sent to student)
NTU (not in UK)- Refer to Enrolment (enrolment@shu.ac.uk ) for deferral
Questions about visa- IET
If student needs a new CAS, refer them to – internationaladmissions@shu.ac.uk
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| GoGlobal Projects
Culture connect? GoGlobal? Global citizenship portfolio? Conversation club/ IET events? International ambassador? How do I apply for GoGlobal fund? |
Culture Connect
Conversation Club – Booked through Unihub
IET Newsletters All GoGlobal project links: |
Refer interested students to the ambassador positions available on handshake. If they have further questions, then refer it to IET GoGlobal fund- refer to Student Funding |
| Can I work full-time in summer? | Working part-time during your studies
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Not allowed for PG students
UG students will need to request letter directly from immigration-operations@shu.ac.uk
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| I am struggling financially, what support do I get?
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International Students: What should I do if I have funding or financial problems?
External funding provided by charities – Please refer to Additional information on hardship funds available from UK charities for details on how to apply.
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If student needs further support after signposting them to the information on the webpage – please send a case through to IET gen queue or book them into a 15-minute adviser appointment. |
| Am I allowed to work full time on my placement?
Can I still do my part-time job when I am on placement? |
Student will only be allowed to work full time during placement if they are on an approved placement. As this constitutes as part of the course.If student is wanting to work part-time along with placement, they will have to ensure that they placement provider is aware of it.If the placement provider agrees, student can work part-time in addition to their placement, up to a maximum of 20 hours per week (or the recommended 15 hours if working on campus at Hallam), but you MUST NOT reduce the hours of your placement to work part-time.Work Placement – International Students on Student visas |
If students are wanting to ask further question or seek clarification – please send a case through to IET gen queue or book them into a 15-minute adviser appointment.
Student can request letter confirming their course includes a placement from Work Experience- workexperience@shu.ac.uk |
| I have failed a module and must retake but my visa will be expiring soon? | Need to reply to email sent by AA
For visa related queries – IET Adviser appointment |
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| My visa expires in two days, what do I do?
I want to extend my visa. |
My Visa is about to expire – What do I do?
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IET Adviser- do not book IET Visa Extension appointments, advisers will book these as necessary
CAS queries for current students can be sent to IET, or academic administration if CAS has already been requested (for current students needing CAS it is created by Academic Administration not International Admissions) |
| Childcare and Nurseries | Hallam nurseries | childcare@shu.ac.uk |
| Medical Centre?
Medical Centre for dependents? |
Student Health at SHU
Register for the Medical Centre
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Medical Centre- 0114 225 2134
Medical Centre for dependents- NHS
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| I am an EU student on an exchange program,
Can I access the NHS services?
As I am on a standard visitor visa.
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Student will need to apply for private insurance before they arrive in the UK. This could be done on their own or through their institution.EU students with a valid EHIC (UK European Health Insurance Card) or GHIC (UK Global Health Insurance Card) will be able to access NHS Services.For further information, please refer student to – Apply for a UK Global Health Insurance Card (GHIC) |
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| I lost BRP I forgot my BRP when travelling Abroad |
I have lost my BRP/passport how do I get a replacement? | If they require further advice – book them an IET adviser appointment |
| I have misplaced my passport.
My passport is missing. how do I apply for a new one? |
If you have lost your passport, make an application for a replacement passport as soon as possible.
You should contact your country’s embassy, consulate, high commission, or passport office in the country where the loss or theft occurred for information on how to obtain a replacement passport.
It is possible that there may be a considerable wait to obtain a replacement passport or travel document.
This is not something which the Home Office nor the University can influence.
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Completed Student |
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| I am studying a work placement course, but I have been unable to secure a placement. I have completed my course. I have received an email stating that my visa has been curtailed and the home office has been informed of my completion.What do I do in this case?Am I an overstayer?Does that mean I will have to apply for Post Study Visa as soon as possible?Or must I wait till my old visa runs out? |
Student’s visa is still valid till they receive curtailment notice.
This is sent directly to the student by the Home Office through email. Student will have a grace period of 60 days after the date of the curtailment notice to apply for another visa. The last date to apply for another visa will be on the notice. Encourage/remind student that they need to keep their contact details up to date with UKVI through this website – Update your UK Visas and Immigration account details |
Book IET adviser appointment if they have further questions |
| Can I work after my studies? | Working after completing your studies – refer to end of the website for this section
What is the graduate work visa for international students?
If a student is wanting the confirmation that their completion has been reported to the Home Office- let them know that Immigration Operations will be sending the confirmation to the Home Office and send an email confirmation to students once it’s been completed, it can take a few weeks after the student has completed for this to be confirmed. Rarely is this something that can expedited
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Full time work letter can only be produced Immigrations Operations, student will need to provide employer email address as the letter will be sent directly to them:
Immigration-operations@shu.ac.uk
Graduate visa- IET |
| Can I attend graduation?
Can family attend graduation?
My family members are travelling to the UK to attend graduation, do they need a visa? |
Student will be able to attend their graduation ceremony once their record is marked completed.
Graduation – Refer to Visa Support Section
Visa letter for family members – Student can access this letter themselves under the graduation tab on MSR
For students enquiring about their family members, please refer them to information available on this website – Visit the UK as a Standard Visitor
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Student can download Visa support letters from My Student Record. |