Update to DTS Call Handling Policy

There is a new addendum to the Call Handling policy which clarifies how status updates should be used in UniDesk. This is to ensure consistent working practice across DTS ahead of the roll out of Assyst, the new service management tool. Please familiarise yourself with the table on page 14 of the document. In particular,…

New DTS Call Handling policy

DTS has a new Call Handling policy which should be used when dealing with calls in Unidesk.This has been compiled by a group of staff tasked with formulating a consistent way of handling calls within the Directorate. Please read the document so you know what to do when you are allocated a call. The image below…