Our suppliers, Snow – who provide the asset management software that is part of our IT Service Management toolset – made Gemma Taylor from the Service Desk team their advocate of the month for October. See her article on their web pages.
Following the installation of building signage in 20 Furnival Street, the room numbers on the doors are now the correct ones according to official building floor plans. In support, the 20FS meeting rooms in the room booking system have had their names changed accordingly. To avoid further confusion, old room names will be removed from…
FD is looking for people who have made an outstanding difference and valuable contribution towards the success of the campus experience. They want to hear about FD colleagues who have delivered a great customer experience to both staff and students! To nominate, click here and complete the online nomination form by 12 noon on Monday, 23 July…
There is a new addendum to the Call Handling policy which clarifies how status updates should be used in UniDesk. This is to ensure consistent working practice across DTS ahead of the roll out of Assyst, the new service management tool. Please familiarise yourself with the table on page 14 of the document. In particular,…
The Recruitment, Reputation and Outreach (RRO) strand of PSOM has identified internal staff communications as a priority area for immediate focus. To help inform the evidence gathering stage, there is a very short survey which all staff are invited to complete to share their views on internal communications that they receive. PSOM would value your input…
All staff are requested to complete the new Equality Essentials and Unconscious Bias training modules. Details can be found here.
Facilities Directorate has a new Mail Management policy. More details are here.
From Tony Gannon In this update … progress on Service Management Tooling and some of the resolution processes (Incident, Problem and Request Fulfilment). The “resolution” processes are focused on improving our ability to consistently respond to service issues in a timely way and restoring service effectively with minimal disruption to the customer. They also consider…
The University has recently improved its public-facing website for the online prospectus to give prospective students a better experience. Digital Technology Services worked closely with Marketing to achieve this and it involved underpinning work in Sitecore, Biztalk, SITS and Achiever. There has been some great feedback about the result. Justin Cole, Director of Marketing: “I…
To protect the critical clearing and start of year period, DTS will, as usual, be operating a change restrictions period from Monday 6 August to Friday 5 October inclusive. Please make sure you and your stakeholders plan their IT change activity to take account of this. If if you have any questions, please talk to your line…