Over the past few months, the Assessment Journey Programme team has been working with a number of key stakeholders across the University to define and test a business contingency process that will be implemented in the event of system downtime.
The agreed process will ensure that there is a consistent approach should Blackboard be unavailable for the submission of student work or the marking or provision of feedback by academic staff.
Details on the agreed process can be found in Assessment Essentials.
- What will happen if a submission point is unavailable at the time of submission?
An extension from the time the system is restored , will be provided to all affected students. Digital Technology Services will place a standard message on Blackboard, and Faculty Student Services teams will contact students with further details. Module Leaders do not need to take any action.
- What will happen if Blackboard is unavailable at the time of, or becomes unavailable during, a Blackboard test?
The Module Leader should liaise with the affected student(s) to arrange an alternative date and update Blackboard accordingly.
- What will happen if system unavailability prevents access to work for marking?
An extended period of time equivalent to the duration of system unavailability (up to 48 hours) will be allowed to complete the marking and provide feedback to students. Module Leaders should advise students by email if there is to be a delay in providing feedback due to system unavailability; either at the time of marking or the time of releasing feedback. If staff can still meet the original turnaround times, this is encouraged.